Jem K. Merkel
Honolulu,USA
Overview
11
11
years of professional experience
Work History
Administrative Assistant/Special Projects
AOUO Interstate Building
Honolulu, USA
07.2024 - 10.2024
- Administrative support, such as composing and distributing memos, emails, and other correspondence; preparing daily and monthly reports; maintaining a physical and electronic filing system; learning QuickBooks and Property Boss
- Maintain a professional relationship with owners, tenants, and clients of the building
- Front desk assistance, such as greeting and welcoming visitors when they arrive; answering phone calls and taking messages where needed; handling cash and checks for payments made
- Special projects, such as event coordinating a building-wide event with the Honolulu Police Department for safety classes
Studio Experience Team
CorePower Yoga
Honolulu, USA
10.2022 - 04.2024
- Welcoming and positive attitude; Clean, stock and supply lobby, studio and both locker rooms (dusting, sweeping, vacuuming, mopping, etc); Maintain the yoga practice area
Gift Shop Associate
Honolulu Zoo
Honolulu, USA
03.2023 - 11.2023
- Maintain balanced cash drawer; Increase sales of promotional items and suggest; Check, organize and stock merchandise; Greet every guest when they come in; Learn and retain product knowledge to convey to guests; Ensure guests have a good experience in the gift shop; Relay information known on zoo events and exhibits to guests who ask about them or refer to them to admissions
Sales Supervisor
Splendid
Los Angeles, USA
11.2020 - 12.2020
- Engaged with clients and offering sales floor assistance Connected daily to understand needs, provide assistance and collect feedback to optimize operations
- Focused on customer interests in product knowledge to build loyal customer base
- Promoted key products and features to customers to generate interest and drive revenue growth
Dental Secretary
Beverly Hills Prosthodontist, Dr. Careen Young
Los Angeles, USA
07.2020 - 09.2020
- Managed front office customer service, incoming calls and emails, appointment management, billing and administration tasks to streamline workflow
- Assisted with training new office staff
- Scheduled cleanings, arranged payment schedules and operated dental administrative software
- Verified and updated medical information, dental health history and vitals from patients into system
- Received and distributed incoming fax, mail and parcels to staff to facilitate communication
- Maintained organized filing system of paper and electronic documents
Associate Manager
Papyrus
New York, USA
05.2018 - 04.2019
- Training new sales associates, attending phone call conferences with district managers, emailing end of day reports daily, maintaining required Item per Transaction and Average Dollar Per Transaction (AIT/DT), opening/closing duties, handled closing/opening paperwork, price checks, ordering inventory, verifying invoices of received shipment, received and processed shipments from TNDC and 3rd vendors
- Handled all customer returns and exchanges
- Counted all registers and safe
- Prepared deposit slips, deposited earnings to the bank and got change for store registers/safe
- Organize and set up displays
- All Sales Associate duties included
Sales Associate
Papyrus
New York, USA
03.2018 - 05.2018
- Raising Membership % up by 11% on the first month
- Operating cash register and getting through long lines in a timely manner; Personalized gift wrapping and design; Organizing merchandise and setting up for seasonal changes; complete product knowledge and familiarity of best sellers; Meeting sales and membership goals for the day; Establishing a strong customer base
- Memorization of top selling cards in every holiday category; Organizing cards into several specific zones by popularity or new release; Replenishing cards and prioritizing other top cards in any display holes; Running the cashier; Registering customers for membership, via iPad or the store computer
- Checked work email and announcement board consistently throughout the shift, due to changes in sales and new sales fluctuating; Memorizing ongoing/ending sale requirements and answering phone calls
Office Assistant Intern
Law Office of Myles Breiner
Honolulu, USA
06.2014 - 08.2014
- Legal support: Data entry of discovery information and maintenance on Word document; Indexed exhibits on Word document and numbered pages; Cleared and prepped old discovery binders; Sorted folders of case documents by year, and type; Took detailed notes of document content; Labeled each case exhibit and discovery binder; Stayed after hours and on a weekend to complete prepping a case that had its court date moved up
- Administrative: Prepared office organization materials (binder dividers and tabs, labels, etc); Organized and sorted through boxes of discovery folders; Picked up discovery; Re-organized loose folders and misplaced documents; Re-labeled and cleared old folders; Operated the copier, and scanner on a daily basis; Met short deadlines with efficiency and gusto; Organized office supplies
Senior Sales Advisor & Assistant Manager
Vector Marketing
Honolulu, USA
05.2013 - 05.2014
- Administrative: Secretarial and receptionist tasks at the front desk; Created office inventory spreadsheets; Staff meeting minutes and emailed all Hawaii branch management teams; Prepared interview material and presentations; Screened interviewees
- Customer service & Sales: Negotiated new client accounts and payment plans; Handled client account numbers, payment and sensitive information; Prepared product order forms and shipping paperwork; Created and delivered sales presentations via one on one appointments
- Mentoring: Field trained new employees; Facilitated training and specialized workshops; Facilitated office recruitment and recruitment event setup; Employee goal counseling and planning
- Awards: Vector Marketing Rising Star Award, 2013; Vector Marketing Key Staff Award, 2013; Vector Assistant Manager Internship
Education
Bachelor of Arts - Writing, Minor in Philosophy
Pratt Institute
Brooklyn, New York01.2016
Skills
- 95 WPM
- Quick Learner
- Writing
- Critical Thinking
- Goal focused
- Task Management
- Problem-Solving
- Data Entry
- Calendar Management
- Patient Scheduling
- Telephone Etiquette
Technical
- Word Processors
- Google Drive
- Google Suite & Documents
- Microsoft Office
- Adobe Creative Suite
- Social Media & Email
- ICloud
Timeline
Administrative Assistant/Special Projects
AOUO Interstate Building
07.2024 - 10.2024
Gift Shop Associate
Honolulu Zoo
03.2023 - 11.2023
Studio Experience Team
CorePower Yoga
10.2022 - 04.2024
Sales Supervisor
Splendid
11.2020 - 12.2020
Dental Secretary
Beverly Hills Prosthodontist, Dr. Careen Young
07.2020 - 09.2020
Associate Manager
Papyrus
05.2018 - 04.2019
Sales Associate
Papyrus
03.2018 - 05.2018
Office Assistant Intern
Law Office of Myles Breiner
06.2014 - 08.2014
Senior Sales Advisor & Assistant Manager
Vector Marketing
05.2013 - 05.2014
Bachelor of Arts - Writing, Minor in Philosophy
Pratt Institute