Summary
Work History
Education
Skills
Languages
Timeline
Generic

Jemlah Elwir

Prosper,TX

Summary

Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise CVS. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pharmacy tech position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished and certified Pharmacy Technician with over five months of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.

Work History

Pharmacy Technician

CVS
09.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Processed over 200 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.

Education

Associate of Applied Science - Nursing

Collin College Preston Ridge
Frisco, TX
12.2024

Skills

  • Updating Medication Histories
  • Assisting Pharmacists
  • Quality Assurance and Control
  • Labeling Prescriptions
  • Customer Service Management
  • Customer Needs Assessments
  • Medical History
  • Manual and Automated Medication Dispensing
  • Patient Care
  • Stocking Shelves
  • Problem-Solving Skills
  • Referral Tracking
  • Pharmaceutical Sales and Services
  • Patient Confidentiality
  • Patient Education
  • Drug Storage Procedures
  • Team Collaboration
  • Proper Labeling Procedures
  • Customer Service Standards
  • Computer Billing Systems
  • New Product Information
  • Customer Service Best Practices
  • Receiving Incoming Supplies
  • Answering Customer Questions
  • Customer Inquiries
  • Payment Processing
  • Customer Experience
  • Prescription Pricing
  • Supporting Pharmacy Operations
  • Customer Satisfaction
  • Allergy Management
  • Health Insurance Plan Knowledge
  • Equipment Cleaning and Maintenance
  • Service Quality
  • Patient Profiles
  • Typing Medication Labels
  • Cash Register Operations
  • Customer Care
  • Drug Delivery Mechanisms
  • Call Volume Analysis
  • Restock Shelves
  • Prescription Preparation
  • Serve Customers
  • Safe Chemical Handling
  • Pharmaceuticals Mixing
  • Prescription Review
  • Fill Orders
  • Prior Authorization Processing
  • Profile Updating

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Technician

CVS
09.2022 - Current

Associate of Applied Science - Nursing

Collin College Preston Ridge
Jemlah Elwir