Jemma Castro
ATHENS,GA
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
6
6
years of professional experience
Work History
Front Office Assistant
Piedmont Physicians Group
02.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
Front Office Assistant
MedLink Georgia Winder Pediatrics and Family Medicine
01.2023 - 02.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Reviewed and updated customer information in database for accuracy.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Organized file systems both physical and digital through strategic categorization resulting in easy access and retrieval of documents.
Head Receptionist
Dermatology Specialists of Georgia
11.2022 - 03.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Actively participated in ongoing training opportunities for professional development, staying current on industry trends and best practices in receptionist roles.
- Acted as first point of contact and set appointments for prospective clients.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist and Office Staff
The Dawg House
11.2021 - 03.2022
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier and Customer Service Representative
Kroger
06.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
Zaxby's
01.2019 - 04.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Operated POS cash register and equipment to collect payments.
- Increased customer loyalty and retention.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
Education
High School Diploma -
Clarke Central High School
05.2022
Skills
- Time Management-4 years
- Leadership
- Customer support-4 years
- Good Communication-4 years
- Customer service-5 years
- Reliability
- Punctual
- Organization
- Office Management-2 years
- Responsible
- File Organization
- Problem-solving skills
- Administrative Skills
- Scheduling appointments
- Billing and Invoicing
Awards
- Scottish Rite JROTC Award in Leadership
- Scottish Rite Scholarship Award
Languages
Spanish
Native or Bilingual
Timeline
Front Office Assistant
Piedmont Physicians Group
02.2024 - Current
Front Office Assistant
MedLink Georgia Winder Pediatrics and Family Medicine
01.2023 - 02.2024
Head Receptionist
Dermatology Specialists of Georgia
11.2022 - 03.2023
Receptionist and Office Staff
The Dawg House
11.2021 - 03.2022
Cashier and Customer Service Representative
Kroger
06.2020 - 08.2021
Cashier
Zaxby's
01.2019 - 04.2019
High School Diploma -
Clarke Central High School