Jemma Gomes
Columbus,GA
Summary
Dynamic and engaging professional with proven expertise in customer service and team collaboration, honed at Starbucks and Stars And Strikes Family Entertainment Center. Excelled in creating positive environments and managing high-volume events with exceptional organizational skills. Adept at cash handling and safe food practices, consistently enhancing guest experiences and team efficiency. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
03.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Party Host
Stars And Strikes Family Entertainment Center
08.2021 - 02.2022
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Planned parties according to customer specifications.
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing quality of service provided at each event.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
Education
Bachelor of Arts And Science - Psychology & Criminal Justice
Francis Marion
Florence, SC12-2025
Associate of Science - Criminal Justice
Columbus State University
Columbus, Georgia, GA05-2027
Skills
- Friendly and outgoing
- Time management
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
- Safe Food Handling
- Attention to detail
- Team leadership
- Teamwork and Collaboration
- Effective multitasking
Timeline
Barista
Starbucks
03.2022 - Current
Party Host
Stars And Strikes Family Entertainment Center
08.2021 - 02.2022
Bachelor of Arts And Science - Psychology & Criminal Justice
Francis Marion
Associate of Science - Criminal Justice
Columbus State University