Jemma Mayers
Elmont
Summary
Detail-oriented Department Coordinator with a proven background in optimizing schedules and enhancing administrative processes. Demonstrated ability to streamline operations and boost workflow efficiency. Experienced in implementing improvements to departmental procedures, resulting in increased productivity and effective communication across teams.
Overview
12
12
years of professional experience
Work History
Repairs Department Coordinator
Flagship One inc. , Engine Computer Repair Company
Lynbrook
02.2020 - Current
- Organized repair schedules and coordinated logistics for equipment pickups and deliveries.
- Assisted in preparing reports on service requests and repair timelines.
- Communicated with customers to understand repair needs and expectations.
- Managed inventory of repair parts and tools to ensure availability.
- Collaborated with technicians to troubleshoot complex repair issues effectively.
- Documented repair processes and maintained accurate records for compliance.
- Reviewed repair requests to prioritize urgent issues for timely resolution.
- Coordinated with technicians to ensure timely completion of all repair jobs.
- Tracked warranty information for products serviced by the company.
- Ensured compliance with safety regulations during all repair operations.
- Investigated claims involving defective parts or unsatisfactory service results.
- Researched solutions for recurring problems reported by customers.
- Reported project progress, site problems and labor status to supervisors.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee work levels and optimized performance with strategic approaches.
Administrative Assistant
FlagshipOne Inc , Engine Computer Repair Company
Lynbrook
02.2019 - 05.2023
- Supported team members with administrative tasks to streamline workflow processes.
- Handled customer inquiries and provided information about services offered.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Assisted in preparing reports on service requests and repair timelines.
- Maintained inventory records and ordered supplies for operational efficiency.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Facilitated communication between different departments within the organization.
Jewelry Consultant
Kay Jewelers
Valley Stream
01.2018 - 12.2019
- Assisted customers in selecting jewelry based on preferences and occasions.
- Educated customers on product features and care to enhance purchase satisfaction.
- Educated customers about product features and care instructions.
- Engaged in suggestive selling techniques to increase sales volume.
- Processed sales transactions accurately using point-of-sale systems.
- Provided accurate information about warranties, pricing, policies.
- Utilized suggestive selling techniques to elevate customer experience and drive sales.
- Performed basic repairs on jewelry items.
- Designed window displays that effectively highlighted new products to attract customer interest.
Assistant Manager
Payless ShoeSource
Elmont
09.2017 - 03.2018
- Oversaw daily operations, including opening and closing duties, cash handling, returns, exchanges, and restocking shelves, ensuring smooth store functionality.
- Managed shoe store operations, maintaining optimal inventory levels to meet customer demand.
- Oversaw daily scheduling and task assignments for team members in the store.
- Coordinated merchandise displays to increase visual appeal and drive customer engagement.
- Coordinated merchandise displays to enhance visual appeal and customer engagement.
- Assisted customers in selecting footwear based on style and comfort preferences.
Keyholder
Rainbow Clothing Store
Valley Stream
05.2014 - 12.2017
- Managed daily store openings and closures, ensuring organized service environments for optimal customer experience.
- Supervised daily store operations, enforcing company policies and enhancing operational consistency.
- Managed cash handling procedures during shifts and balanced registers at closing.
- Trained and mentored new staff on customer service and product knowledge.
- Resolved customer inquiries and complaints, ensuring a positive shopping experience.
- Assisted in inventory management, including stock counting and replenishment.
- Implemented visual merchandising standards to enhance product displays and layouts.
- Coordinated team schedules to ensure adequate staffing during peak hours, facilitating smooth store operations.
Education
Forensic Psychology -
FAIRLEIGH DICKINSON UNIVERSITY
Teaneck, NJ05-2017
English/Communications -
FAIRLEIGH DICKINSON UNIVERSITY
Garden City, NY05-2016
Skills
- Repair logistics
- Inventory management
- Invoice processing
- Sales analysis
- Report writing
- Data analysis
- Record keeping
- Customer service
- Customer relationship building
- Customer communication
- Appointment scheduling
- Meeting scheduling
- Time Management
- Office supply management
- Supervising experience
- Team leadership
- Team management
- Salesforce
- Microsoft Excel
- Microsoft Office
- Google Workspace
- Microsoft Teams
- Zoom
- Powerpoint
- Technical documentation
- Organizational managementsill
- Problem solving
- Presentation preparation
- File organization
- Mail processing
- Scanning
- Travel scheduling
- Order assistance
- Stocking
- Vendor relationship building
- Customer inquiry handling
- Customer complaint resolution
- Retail management
- Retail
- Computer proficiency
- Teamwork
- Confidential information handling
- Microsoft Teams
- Customer inquiry handling
- Customer complaint resolution
- Office equipment routine maintenance
- Vendor relationship building
- Retail management
- Confidential information handling
- Scanning
- Client relationship development
Additional Information
Answer questions regarding the store and its merchandise., Prepare sales slips or sales contracts., Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices., Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits., Plan and prepare work schedules and keep records of employees' work schedules and time cards., Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Languages
American Sign Language, Beginner
Willing To Relocate
Long Island, Long Island, NY
Personal Information
Authorized To Work: US for any employer
Timeline
Repairs Department Coordinator
Flagship One inc. , Engine Computer Repair Company
02.2020 - Current
Administrative Assistant
FlagshipOne Inc , Engine Computer Repair Company
02.2019 - 05.2023
Jewelry Consultant
Kay Jewelers
01.2018 - 12.2019
Assistant Manager
Payless ShoeSource
09.2017 - 03.2018
Keyholder
Rainbow Clothing Store
05.2014 - 12.2017
Forensic Psychology -
FAIRLEIGH DICKINSON UNIVERSITY
English/Communications -
FAIRLEIGH DICKINSON UNIVERSITY