Jem K. Merkel

• Responded to emails from students seeking information about class registration, counseling appointments, and office policies.
• Scheduled student appointments for academic counseling, transfer counseling, new student registration, and related services.
• Answered phone calls and greeted visitors, providing guidance, information, and routing inquiries to the appropriate staff.
• Greeted students in the lobby and notified counselors of their arrival or emergencies, both in person and over the phone.
• Performed general office support tasks such as document shredding, and organizing supplies.

• Administrative support, such as composing and distributing memos, emails, and other correspondence; preparing daily and monthly reports; maintaining a physical and electronic filing system; learning QuickBooks and Property Boss.
• Maintain a professional relationship with owners, tenants, and clients of the building.
• Front desk assistance, such as greeting and welcoming visitors when they arrive; answering phone calls and taking messages where needed; handling cash and checks for payments made.
• Special projects, such as event coordinating a building-wide event with the Honolulu Police Department for safety classes.

Welcoming and positive attitude; Clean, stock and supply lobby, studio and both locker rooms (dusting, sweeping, vacuuming, mopping, etc); Maintain the yoga practice area.

Maintain balanced cash drawer; Increase sales of promotional items and suggest; Check, organize and stock merchandise; Greet every guest when they come in; Learn and retain product knowledge to convey to guests; Ensure guests have a good experience in the gift shop; Relay information known on zoo events and exhibits to guests who ask about them or refer to them to admissions.

• Engaged with clients and offering sales floor assistance Connected daily to understand needs, provide assistance and collect feedback to optimize operations.
• Focused on customer interests in product knowledge to build loyal customer base. Promoted key products and features to customers to generate interest and drive revenue growth.

• Managed front office customer service, incoming calls and emails, appointment management, billing and administration tasks to streamline workflow. Assisted with training new office staff.
• Scheduled cleanings, arranged payment schedules and operated dental administrative software. Verified and updated medical information, dental health history and vitals from patients into system.
• Received and distributed incoming fax, mail and parcels to staff to facilitate communication. Maintained organized filing system of paper and electronic documents.

• Training new sales associates, attending phone call conferences with district managers, emailing end of day reports daily.
• Maintaining required Average Item per Transaction and Average Dollar Per Transaction (AIT/DT), opening/closing duties, handled closing/opening paperwork, price checks, ordering inventory, verifying invoices of received shipment, received and processed shipments from TNDC and 3rd vendors.
• Handled all customer returns and exchanges. Counted all registers and safe. Prepared deposit slips, deposited earnings to the bank and got change for store registers/safe. Organize and set up displays.
• All Sales Associate duties included.

• Raising Membership % up by 11% on the first month.
• Operating cash register and getting through long lines in a timely manner; Personalized gift wrapping and design; Organizing merchandise and setting up for seasonal changes; complete product knowledge and familiarity of best sellers; Meeting sales and membership goals for the day; Establishing a strong customer base.
• Memorization of top selling cards in every holiday category; Organizing cards into several specific zones by popularity or new release; Replenishing cards and prioritizing other top cards in any display holes; Running the cashier; Registering customers for membership, via iPad or the store computer.
• Checked work email and announcement board consistently throughout the shift, due to changes in sales and new sales fluctuating; Memorizing ongoing/ending sale requirements and answering phone calls.

• Legal support: Data entry of discovery information and maintenance on Word document; Indexed exhibits on Word document and numbered pages; Cleared and prepped old discovery binders; Sorted folders of case documents by year, and type; Took detailed notes of document content; Labeled each case exhibit and discovery binder; Stayed after hours and on a weekend to complete prepping a case that had its court date moved up.
• Administrative: Prepared office organization materials (binder dividers and tabs, labels, etc); Organized and sorted through boxes of discovery folders; Picked up discovery; Re-organized loose folders and misplaced documents; Re-labeled and cleared old folders; Operated the copier, and scanner on a daily basis; Met short deadlines with efficiency and gusto; Organized office supplies.

• Administrative: Secretarial and receptionist tasks at the front desk; Created office inventory spreadsheets; Staff meeting minutes and emailed all Hawaii branch management teams; Prepared interview material and presentations; Screened interviewees.
• Customer service & Sales: Negotiated new client accounts and payment plans; Handled client account numbers, payment and sensitive information; Prepared product order forms and shipping paperwork; Created and delivered sales presentations via one on one appointments
• Mentoring: Field trained new employees; Facilitated training and specialized workshops; Facilitated office recruitment and recruitment event setup; Employee goal counseling and planning.
• Awards: Vector Marketing Rising Star Award, 2013; Vector Marketing Key Staff Award, 2013; Vector Assistant Manager Internship.