Jemmy Mendez
Warwick,RI
Summary
Qualified Desired Position with proven history in managing multifaceted marketing and communications projects. Successfully led initiatives that enhanced brand visibility and fostered stakeholder engagement. Demonstrated strategic planning and exceptional team leadership skills.
Overview
26
26
years of professional experience
Work History
Marketing and Communications Project Manager
Kathy's Driving School
02.2019 - 10.2024
- Enhanced brand visibility by developing and implementing strategic marketing campaigns.
- Led creative brainstorming sessions that generated innovative ideas for client campaigns.
- Evaluated campaign performance using analytics tools, providing insights for improvement in future initiatives.
- Organized industry trade shows and conferences, showcasing company products and services to potential clients.
- Coordinated with external agencies for the successful execution of digital advertising strategies.
- Streamlined project management processes for improved efficiency and timely delivery of projects.
- Managed relationships with vendors and partners, ensuring deliverables met quality standards within budget constraints.
- Collaborated with cross-functional teams to ensure seamless execution of marketing initiatives.
- Conducted market research to identify new opportunities and inform future marketing decisions.
- Increased customer engagement by creating compelling content for social media channels and company website.
- Managed multiple marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Oversaw internal communications efforts, fostering a positive work environment through transparent information sharing.
- Worked with public relations team to launch and update company social media profiles, website and blog.
- Maintained positive relationships with external marketing and PR teams, optimizing value with collaborative approach.
- Supported internal teams with knowledgeable communications and marketing advice, helping each meet targets while maintaining cohesive organizational strategy.
Project Coordinator
Commerce Industry Government Office of Dominican R
01.2012 - 07.2014
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Responded to requests for information on materials to inquiring parties.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Kept corporate and client information confidential, adhering to data safety measures.
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
- Assisted in developing training materials and organized workshops aimed at enhancing skill sets among staff members working under various capacities on different projects within the organization.
Manager of Operations
Punta Cana Bistro Restaurant
09.2016 - 11.2018
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
Project Coordinator
Civil Aviation Institute of Dominican Republic
08.2007 - 03.2011
Health Insurance Advisor
National Insurance Company of Dominican Republic
07.1998 - 04.2001
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
- Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
- Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
- Educated clients on the importance of preventative care measures, leading to healthier lifestyles and reduced healthcare costs in the long run.
Education
Concentration Of Strategic Planning -
Universidad Iberoamericana UNIBE
Santo Domingo, Dominican Republic Marketing -
UNIVERSIDAD ABIERTA PARA ADULTOS UAPA
Santiago De Los Caballeros, Dominican Republic Master's In Strategic Marketing Communication -
Universidad Iberoamericana UNIBE
Santo Domingo, Dominican Republic Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Marketing and Communications Project Manager
Kathy's Driving School
02.2019 - 10.2024
Manager of Operations
Punta Cana Bistro Restaurant
09.2016 - 11.2018
Project Coordinator
Commerce Industry Government Office of Dominican R
01.2012 - 07.2014
Project Coordinator
Civil Aviation Institute of Dominican Republic
08.2007 - 03.2011
Health Insurance Advisor
National Insurance Company of Dominican Republic
07.1998 - 04.2001
Concentration Of Strategic Planning -
Universidad Iberoamericana UNIBE
Marketing -
UNIVERSIDAD ABIERTA PARA ADULTOS UAPA
Master's In Strategic Marketing Communication -
Universidad Iberoamericana UNIBE