Jennifer Perkins
Travel Agent
Barker,NY
Summary
Proven Travel Agent from Amazing Magical Adventures, adept in itinerary planning and client relations, significantly enhanced customer satisfaction through personalized travel solutions and efficient problem-solving. Leveraged travel industry expertise and interpersonal communications to build a loyal clientele base, driving business growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Travel Agent
Amazing Magical Adventures
10.2014 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Followed up with customers to increase customer service with travel plans.
- Generated reports on travel trends and customer feedback to inform business goals.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Updated and maintained customer databases to increase customer retention.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized group tours, coordinating logistics and accommodations to ensure a smooth experience for all participants.
- Collaborated with colleagues to create and promote special travel packages.
- Implemented a new online booking platform, making it easier for clients to browse and reserve travel options independently while still receiving personalized support from the agency.
- Developed promotional materials for travel packages to market hot destinations.
- Generated repeat business through proactive follow-up with past clients, soliciting feedback on their experiences and offering tailored recommendations for future trips.
- Enhanced team productivity through regular training sessions focused on industry best practices and new technology tools.
- Attended industry conferences and networking events to stay current on market trends, forging valuable connections with key players in the travel sector.
- Leveraged social media channels to showcase client testimonials and share exciting travel opportunities, attracting new clientele and fostering a sense of community among existing customers.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Teacher
Royalton Hartland Central School District
07.2000 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Planned and implemented integrated lessons to meet national standards.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Organized extracurricular activities such as clubs or field trips that enriched students'' learning experiences outside the traditional classroom setting.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Created lessons and online testing materials to facilitate remote learning.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Education
Masters Degree - Liberal Arts
SUNY Brockport
Brockport12.2023
Bachelors - Birth - 6 Elementary Teacher
Medialle
Buffalo05.2000
Skills
- Itinerary Planning
- Travel industry expertise
- High volume environments
- Geography Knowledge
- Travel research
- Travel Arrangements
- Social Media
- Hotel Accommodations
- Retail Sales
- Administrative tasks
- Interpersonal communications
- Client Relations
- Travel insurance
- Client Consultations
- Team Oversight
- Strong negotiation
- Client Relationship Building
- Destination knowledge
- Special needs travelers
- Company Branding
- Company guidelines and procedures
- Mentoring and training
- Marketing
- Regulatory Compliance
- Logistics support
- Client amenities
- Customer Service
- Microsoft Office
- Travel Planning
- Data Entry
- Active Listening
- Payment Processing
- Travel Bookings Processes
- Reservations Booking
- Critical Thinking
- Relationship Building
- Customer Referrals
- Data Confidentiality
- Digital Marketing
- Cash Handling
Certification
Disney College of Knowledge
Timeline
Travel Agent
Amazing Magical Adventures
10.2014 - Current
Teacher
Royalton Hartland Central School District
07.2000 - Current
Masters Degree - Liberal Arts
SUNY Brockport
Bachelors - Birth - 6 Elementary Teacher
Medialle
Disney College of Knowledge
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