Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jemuel Kowallis

Moses Lake,WA

Summary

Proven Chef and Manager with a track record of enhancing kitchen operations and boosting team performance at Brookdale Assisted Living. Expert in food safety and sanitation, coupled with exceptional leadership abilities, significantly improved staff efficiency and meal quality. Achieved notable customer satisfaction through strategic planning and effective communication, ensuring culinary excellence and operational success. Classicly trained chef in Greek ,Italian,Cajun,Americana,BBQ ,Seafood and comfort food.

Been an entrepanuer and Restuarnt owner at times in my career,Trained in healthcare and the trades throghout my life and leadership roles in church scouting and sales roles. Forward-thinking professional offering more than [Number] years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. Excellent and proven [Type] skills. High-performing Chef offering [Number] years of restaurant experience. Excellent communication, leadership and problem-solving skills. Talent for building streamlined, cohesive teams. Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with [Type] cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles. Conversational [Language] skills. Top-notch professional with expertise in menu development, kitchen management and staff training. Creates unique and delicious dishes while controlling food and labor costs. Collaborative and committed to seeking feedback from customers and staff to improve kitchen workflows.

Overview

26
26
years of professional experience

Work History

Chef /Cook's Assistant

Samaritan
05.2024 - Current
  • Maintained well-organized mise en place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.

Chef /Manager of Operations

Brookdale Assisted Living
02.2021 - 09.2023
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.
  • Recruited and hired employees to build effective culinary team for $[Amount] annual revenue-producing restaurant.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Orchestrated positive customer experiences by overseeing every area of [Type] operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Sales Manager

Aaron's
01.2019 - 01.2021
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Established and cultivated solid business relationships with new or existing customers.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
  • Managed team of [Number] associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.

Chef /Manager of Operations

Royal Columbian Assisted Living
04.2015 - 11.2019
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.
  • Recruited and hired employees to build effective culinary team for $[Amount] annual revenue-producing restaurant.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Chef /Owner Operator

Nia Karsons Cheessteak and Wings
03.2011 - 01.2018
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Collaborated with staff members to create meals for large banquets.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Placed orders to restock items before supplies ran out.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Increased customer loyalty and retention.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Monitored areas for security issues and safety hazards.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

C.N.A Nursing

Mckay Healthcare
03.2009 - 09.2011
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Independent Contractor

Spokesmen Review
02.1998 - 06.2007
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Conducted market research to identify customer needs and preferences.
  • Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
  • Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.

Education

Associate of Applied Science - Nursing Administration

Big Bend Community College
Moses Lake, WA
03.1997

High School Diploma -

Rush Henrietta Senior High
Rochester, NY
1991

Skills

  • Food safety and sanitation
  • Knife Skills
  • Cooking techniques
  • Food quality
  • Kitchen Management
  • Food presentation
  • Meal Preparation
  • Effective Communications
  • Kitchen Operations
  • Grilling Techniques
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning

Timeline

Chef /Cook's Assistant

Samaritan
05.2024 - Current

Chef /Manager of Operations

Brookdale Assisted Living
02.2021 - 09.2023

Sales Manager

Aaron's
01.2019 - 01.2021

Chef /Manager of Operations

Royal Columbian Assisted Living
04.2015 - 11.2019

Chef /Owner Operator

Nia Karsons Cheessteak and Wings
03.2011 - 01.2018

C.N.A Nursing

Mckay Healthcare
03.2009 - 09.2011

Independent Contractor

Spokesmen Review
02.1998 - 06.2007

Associate of Applied Science - Nursing Administration

Big Bend Community College

High School Diploma -

Rush Henrietta Senior High

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Jemuel Kowallis