Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jemy Zambrano

Clifton

Summary

Dedicated server with proven track record in delivering exceptional customer service and enhancing guest experiences. Demonstrates strong communication skills and adaptability in fast-paced environments. Currently pursuing a Business Management degree at NJCU while managing a successful couture apparel business of my own. Recognized for effective team leadership and conflict resolution, contributing to operational efficiency and team cohesion. Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server Supervisor/Bouncer/Bartender

Champagne Problems
Manhattan
04.2024 - Current
  • Provided excellent customer service in fast-paced dining environment.
  • Monitored entrance and exit points to ensure safety and security.
  • Trained and mentored new servers on menu details and service standards.
  • Performed opening and closing duties including restocking supplies.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Restaurant Busser

Marcus Live Restaurant & Bar
02.2024 - 04.2024
  • Transported glassware and utensils to and from kitchen.
  • Backed up serving staff with delivering food and beverages to tables and collecting used items.
  • Prepared front-of-house stations to be presentable and ready for service.
  • Collected, washed and restocked glass and glassware for repeated bartender use.
  • Welcomed and responded positively to guests.
  • Backed up hostess with swift bussing and table resetting for new guests.

Bakery Worker

Rosetta's Bakery
11.2023 - 02.2024
  • Avoided spoilage in baked goods and supplies through proper rotation.
  • Promoted bakery fare with proper signage and attractive case displays.
  • Helped prevent infections, bacterial spread and cross-contamination between products with consistent cleaning.
  • Responded to customer inquiries regarding ingredient information or potential allergens present in bakery products.
  • Prepared a variety of baked goods, ensuring quality and freshness.

Education

Master of Business Administration (M.B.A.) - Business Management

New Jersey City University
Jersey City
06.2028

High School -

North Bergen High School
North Bergen
06.2023

Skills

  • Customer service
  • Team management
  • Bar organization
  • Fast-paced environment
  • Strong communication
  • Customer relations/service
  • Conflict resolution

Certification

  • Food Handlers
  • Driver's License

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Server Supervisor/Bouncer/Bartender

Champagne Problems
04.2024 - Current

Restaurant Busser

Marcus Live Restaurant & Bar
02.2024 - 04.2024

Bakery Worker

Rosetta's Bakery
11.2023 - 02.2024

Master of Business Administration (M.B.A.) - Business Management

New Jersey City University

High School -

North Bergen High School

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