Jemya Smith
Montgomery,AL
Summary
Hi. I, Jemya Smith am a Hard worker and i am a perfectionist. I am extremely good with customer service and numbers. I am friendly and very motivated.
Overview
7
7
years of professional experience
Work History
Customer Care Representative
foundever
Montgomery, AL
03.2024 - Current
- Provided account information and answered customer inquiries in a timely manner.
- Identified potential fraud cases and reported them to the supervisor.
- Explained banking procedures and regulations to customers accurately.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Cross-sold bank products such as credit cards, loans, and insurance policies.
Housekeeper
Double Tree By Hilton Flagstaff
Montgomery, AL
05.2024 - 07.2024
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
Customer Care Representative
Continuum Global Solutions
08.2021 - 02.2022
- Resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more
- Answering a high volume of customer calls, you'll deliver innovative, individualized solutions, satisfying the ever-changing needs of our diverse customer base
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Customer Service Representative
Ask
Montgomery, AL
02.2018 - 02.2021
- Assisted customer in making payment on account and setting up payment plans
- Answered constant flow of customer calls with minimal was times
- Responded to customer requests for products, services and company information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Host server
BB King's Blues Club
Montgomery, AL
03.2018 - 02.2020
- Supported severs, food runners and bussers with keeping dining area ready for every guest
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Assisted FOH and BOH staff with preparing for events coordinate smooth execution to maximize guest satisfaction
Education
High school diploma - Advanced Deploma
Jefferson Davis High School
05.2015
Skills
- Customer Service
- Serving Experience
- Host/Hostess
- Organizational Skills
- Sales
- Intake
- Account management
- Cash Handling
- Leadership
- Food service
- Time Management
- Windows
- Data entry
- Customer account management
- Microsoft internet explorer
- Credit card payment processing
- Call center
- Call documentation
- Call transfers
- Online chat
- Data recording
- Information updates
- Issue and positive personality
- Building customer trust and loyalty
- Understanding customer needs
- Computer skills
- Microsoft Office
- Typing
- Microsoft Outlook
- Microsoft Word
- Office experience
- Transaction Processing
- Financial product knowledge
- Account Management
- Call Documentation
- Refunds processing
- De-Escalation Techniques
Additional Information
I, Jemya Smith, am a hard worker and a perfectionist., I am extremely good with customer service and numbers., I am friendly and very motivated., I am great with customer service and communication., I pride myself on getting things done in a timely fashion., I am excellent with numbers and handling money., I am always positive and perky., I can adapt in any situation.
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Housekeeper
Double Tree By Hilton Flagstaff
05.2024 - 07.2024
Customer Care Representative
foundever
03.2024 - Current
Customer Care Representative
Continuum Global Solutions
08.2021 - 02.2022
Host server
BB King's Blues Club
03.2018 - 02.2020
Customer Service Representative
Ask
02.2018 - 02.2021
High school diploma - Advanced Deploma
Jefferson Davis High School
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