Jemyla Oliva Atienza
Lawton,OK
Summary
Detail-oriented Administrative Professional with 9 years of experience in high-volume restaurant, retail, and customer service operations. Expertise in office administration, financial reporting, inventory management, and HR coordination. Proven ability to manage multiple priorities effectively while delivering exceptional customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
STORE ADMINISTRATOR
The Cheesecake Factory - MH Alshaya Co. WLL
Safat, Kuwait
02.2018 - 12.2024
- Oversaw daily administrative functions to ensure smooth operations in high-volume restaurant environment
- Prepared and maintained financial, compliance, and operational reports with a high level of accuracy
- Monitored cash flow, performed reconciliations, and ensured proper documentation controls
- Managed inventory tracking, reporting, and stock monitoring using the GOLD system
- Provided HR administrative support through attendance monitoring, leave tracking, and management of employee records
- Ensured strict compliance with company policies, internal controls, and standard operating procedures
SERVER | CASHIER | DESIGNATED TRAINER
The Cheesecake Factory - MH Alshaya Co. WLL
Kuwait
10.2015 - 02.2018
- Provided exceptional customer service, enhancing guest experience in fast-paced dining environment
- Resolved guest concerns professionally to improve customer satisfaction
- Processed POS transactions and handled cash accurately, ensuring efficient service
- Trained and certified new team members on service standards and operational procedures, fostering team competence
FOOD & BEVERAGE ASSOCIATE | RECEIVER | CASHIER
TWG Tea Philippines - Specialty Foods Retailers Inc.
Makati City, Philippines
07.2014 - 12.2014
- Managed cashier transactions and order processing, ensuring accurate and efficient customer service
- Assisted customers with reservations and product selection, enhancing shopping experience and driving retail sales
- Performed stock receiving and quality inspections, maintaining inventory accuracy and product standards
CONCIERGE
Ayala Malls - NSDMM Management Services Inc.
Philippines
10.2013 - 03.2014
- Managed front desk operations, providing personalized assistance to VIP clients
- Handled customer inquiries via phone, email, and in person, delivering prompt and courteous service
- Processed memberships and reservations, ensuring accurate administrative reporting
CUSTOMER SERVICE REPRESENTATIVE | SALES ASSOCIATE
Convergys Philippines - Comcast Account
Philippines
05.2013 - 10.2013
- Delivered technical support and customer service for internet products, enhancing user experience
- Diagnosed connectivity and system issues, documenting resolutions to improve future support
- Maintained accurate service records in ticketing systems, ensuring streamlined follow-up and accountability
Education
Bachelor of Science - Food Service & Institutional Management
Universidad de Sta. Isabel
Naga City, Philippines04.2013
Skills
- Inventory control and compliance
- Administrative operations and office management
- Financial reporting and cash reconciliation
- HR administrative support
- Customer service excellence
- Data entry and documentation
- Microsoft Office proficiency
- Team training and leadership
- Diverse workplace
- Multicultural workplace experience
Certification
- Basic Food Safety Certification
- FOH Train-the-Trainer Workshop
- TESDA National Certificate II - Housekeeping, Front Office Management, Commercial Cooking
Leadership Experience
Chairman & Secretary, Sangguniang Kabataan (Youth Council), Sipocot, Camarines Sur, 12/01/07, 12/01/10, Led community youth development programs and initiatives, Managed budgets, financial reports, and project documentation, Coordinated policy implementation and community engagement activities
Awards
- Team Member of the Month, The Cheesecake Factory, 08/01/24
- Team Member of the Month, The Cheesecake Factory, 08/01/23
- Team Member of the Month, The Cheesecake Factory, 04/01/19
- Top Dessert Sales Performer, The Cheesecake Factory, 03/01/19
- Going Above & Beyond Award, The Cheesecake Factory, 02/01/19
- Francis Padua Papica Leadership Award, Universidad de Sta. Isabel, 04/01/08
- Ateneo de Naga Service Award, Universidad de Sta. Isabel, 04/01/08
References
Available upon request
Timeline
STORE ADMINISTRATOR
The Cheesecake Factory - MH Alshaya Co. WLL
02.2018 - 12.2024
SERVER | CASHIER | DESIGNATED TRAINER
The Cheesecake Factory - MH Alshaya Co. WLL
10.2015 - 02.2018
FOOD & BEVERAGE ASSOCIATE | RECEIVER | CASHIER
TWG Tea Philippines - Specialty Foods Retailers Inc.
07.2014 - 12.2014
CONCIERGE
Ayala Malls - NSDMM Management Services Inc.
10.2013 - 03.2014
CUSTOMER SERVICE REPRESENTATIVE | SALES ASSOCIATE
Convergys Philippines - Comcast Account
05.2013 - 10.2013
Bachelor of Science - Food Service & Institutional Management
Universidad de Sta. Isabel