Jennifer McFarland

Contact taxpayers via telephone, email, and standard mail to encourage them to file and pay their state taxes; Investigate and locate delinquent taxpayers using database searches, the internet, and third-party resources; Take collection action against non-compliant taxpayers; File tax warrants with the county; Initiate garnishments and revoke business licenses; Conduct fieldwork investigations at taxpayer places of business, job sites, and residences; Interpret and adhere to federal and state laws, policies, and guidelines; Assist taxpayers with business registration, guidance on completing tax returns, and contacting other agencies when appropriate.

Organize and prioritize tasks, ensuring deadlines are met for AP closing. Provide continuous effort to improve operations, streamline work processes, and work jointly with farm managers to code invoices correctly. Operate modern office equipment with customized software. Improve vendor relationships through diligent communication and prompt issue resolution. Maintain accurate bank records by regularly reconciling accounts payable/receivable transactions. Collaborate with other departments to resolve discrepancies in invoices or purchase orders. Greet export customers and ensure the proper paperwork has been completed by them before touring the facility. Prepare weekly reports detailing outstanding payables. Complete final export paperwork checks to ensure no mistakes have been made prior to sending to export customers. Assist in event planning efforts for company gatherings to enhance employee engagement.

Conduct intensive personal interviews to determine financial and medical eligibility; Assess immediate need in emergent situations; Verify sensitive information using state and federal databases; Interpret Washington State administrative code and procedural manuals; Accurately calculate client income and expenses; Obtain necessary documentation for each assistance program as it relates to client's specific circumstances; Detect discrepancies and clarify information through telephone inquiries, correspondence, and interviews; Determine possible overpayments and correct as necessary. *Was also employed from April 2005 - October 2007 as a Financial Services Specialist for State of Washington performing the same job functions. Job title has been changed since then.

Established administrative orders and enforced court orders for child support; Conducted initial reviews of individual child support cases; Contacted employers to verify employment and payment status; Interpreted and adhered to federal and state laws, policies, and guidelines; Strictly adhered to IRS regulations, as well as federal and state confidentiality policies; Maintained caseload of 800 individual cases; notified appropriate parties of debts, payments, collections, and obligations in person, by phone, by mail, and electronically; Verified and documented employment information, union status, health insurance plans and benefits; Investigated current household members; Investigated, documented, and verified any fraudulent activity; Provided support in obtaining verification on legal matters for Prosecuting Attorney's office and Office of Fraud and Accountability; Served legal documents and subpoenas to appropriate parties.

Performed clerical and technical duties involved in determining initial and continued eligibility of Housing Authority clients. Advised clients and prospective landlords of applicable policies, procedures and guidelines. Interviewed current clients. Accepted, reviewed and verified confidential client data. Counseled clients on various subjects both personally and professionally. Collected and organized rent trend data. Prepared reports on client status, rental contracts and HAP usage. Interacted with various governmental agencies to verify client information. Provided communication for data transfer between agencies. Calculated rental subsidy amounts based on client data for over 300 clients. Operated multiline phone system and routed calls. Established, maintained, and organized multiple wait lists, maintained tenant ledger statements, prepared delinquency reports.