Summary
Work History
Education
Skills
Timeline
Generic

Jen Armstrong

Fort Wayne,IN

Summary

Dynamic Retail Keyholder at Thorburn Burton, adept in cash handling and employee training. Enhanced customer satisfaction through exceptional service and product knowledge, while driving sales with effective merchandising strategies. Proven ability to manage store operations and maintain inventory levels, contributing to a seamless shopping experience and achieving sales targets.

Work History

Retail Keyholder

20 past 4 and more
05.2021 - 08.2025
  • Stored security alarm codes and keys and made routine code changes.
  • Performed category maintenance by rotating products according to company product rotation policy.
  • Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
  • Assisted store management in achieving sales targets through effective merchandising strategies and staff training.
  • Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
  • Collaborated with team members to create visually appealing displays that attracted customers and boosted sales.
  • Increased customer satisfaction by providing exceptional product knowledge and personalized service.
  • Ensured timely inventory replenishment, maintaining optimal stock levels for high-demand products.
  • Assisted store cashiers during peak sales times.
  • Opened and closed store at proper times for reliable services.
  • Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
  • Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Hamilton Heights
Arcadia, IN

Skills

  • Store operations
  • Cash handling accuracy
  • Employee training
  • Social media marketing
  • Loss prevention strategies
  • Customer service
  • Cash handling
  • Training and mentoring
  • Inventory monitoring
  • Alarm systems

Timeline

Retail Keyholder

20 past 4 and more
05.2021 - 08.2025

Hamilton Heights
Jen Armstrong