Jen Baker
VIRTUAL EXECUTIVE ADMINISTRATOR
Clearlake,CA
Summary
Strategic-minded individual with exceptional background spent in healthcare administration. Engaging personality with exceptional issue resolution skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
VIRTUAL EXECUTIVE ADMINISTRATOR
Freelance
11.2022 - Current
- Deliver exceptional virtual executive support to busy professionals, managing calendars, scheduling appointments, and coordinating travel arrangements with accuracy and efficiency
- Manage virtual office systems and processes to streamline operations and ensure seamless collaboration between team members
- Demonstrated outstanding communication skills, liaising with clients, team members, and stakeholders to build strong relationships and ensure delivery of high quality services
- Manage complex projects and priorities, meeting deadlines in fast-paced, virtual environment
DEPUTY DIRECTOR HEALTH SERVICES
COUNTY OF LAKE
10.2021 - 10.2022
- Department oversight of $10million budget, and staff of 50 employees, spanning 5 divisions- including Public Health and Administration
- Led all recruitment efforts for department, resulting in successful creation of several permanent allocations, and three new job classifications
- Led development and implementation of departmental policies and procedures related to public health programs, ensuring compliance with local, state, and federal regulations
- Collaborated with community partners, elected officials, and other stakeholders to identify and address public health needs and priorities in local area
- Modernized operations with strategic process improvements.
RISK MANAGEMENT PROGRAM COORDINATOR
COUNTY OF LAKE
07.2021 - 10.2021
- Act as County Safety Officer, ensuring compliance with all Cal OSHA regulations and standards
- Advised senior managers on policy strategies for reducing liability and preventing losses.
- Administer all county Workers' Compensation claims, tracking claim status and providing support to affected employees
- Conduct ongoing assessments of workplace accidents and injuries to identify trends and develop mitigation and safety policy updates
- Coordinate with insurance providers and back-to-work coordinators to manage all aspects of workers' compensation claims, including light duty reasonable accommodation requests
- Develop and implement Injury & Illness Prevention policies to meet regulatory requirements and promote employee safety
- Provide oversite of risk management programs, including paperwork, investigation, and reporting of all staff injuries, accidents, and property damage or loss
STAFF SERVICES ANALYST
COUNTY OF LAKE
10.2018 - 07.2021
- Department liaison for all Human Resources matters and confidential personnel concerns, including recruitment, onboarding, and FMLA and CFRA leave programs, ensuring compliance with federal and state regulations and timely processing of employee requests
- Contract management of all department active agreements, including drafting, tracking, and renewals
- Develop and draft department policies for approval
- Audit department health programs to ensure grant compliance
- Documented business processes and analyzed procedures to align with changing business needs.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Wrote reports, executive summaries and newsletters.
- Worked with senior management to initiate new projects and assist in various processes.
CLINICAL SUPPORT COORDINATOR
HOSPICE SERVICES OF LAKE COUNTY
07.2005 - 08.2018
- Electronic Medical Record "Super User" - troubleshoot technical problems for staff and provide all background maintenance of program
- Maintain, and secure all patient medical records to HIPAA compliance standards
- Audit all records frequently to ensure Medicare Conditions of Participation are met. All triennial surveys conducted on records passed above industry standards
- Complete required state reports, Compliance/Quality reports, and organization statistical reports
- Verify all patient's insurance eligibility and acquire authorization for payments
- Employee of the Month March 2016, and July 2018
- Maintain and negotiate contracts with DME vendors - Negotiated contract with a local vendor that lowered the DME cost by 20% and allowed the organization to accept and provide services to patients previously refused due to cost
- Verify accuracy of all HIS/Quality standards information for patients Provide administrative support to clinical staff
- Built strong relationships with patients and families for optimized care satisfaction.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
Education
No Degree - General Studies
Mendocino College
Ukiah, CASkills
- Microsoft Office/G Suite
- Results-Driven
- Confidentiality and Discretion
- Schedule Management
- Records Management Databases
- Reimbursement Management
- Report Generation
- Office Administration
- Travel Arrangement Coordination
- Project Planning
- Process Streamlining
- Business Correspondence
- Executive Calendars
- Arrange Business Meetings
- Bookkeeping and Basic Accounting
Certification
- OSHA 30 Hour General Industry Certification- OSHA
- CSAC Senior Executive Certification- California State Association of Counties
- Conflict Management Specialization- University of California Irvine Extension
Timeline
VIRTUAL EXECUTIVE ADMINISTRATOR
Freelance
11.2022 - Current
DEPUTY DIRECTOR HEALTH SERVICES
COUNTY OF LAKE
10.2021 - 10.2022
RISK MANAGEMENT PROGRAM COORDINATOR
COUNTY OF LAKE
07.2021 - 10.2021
STAFF SERVICES ANALYST
COUNTY OF LAKE
10.2018 - 07.2021
CLINICAL SUPPORT COORDINATOR
HOSPICE SERVICES OF LAKE COUNTY
07.2005 - 08.2018
No Degree - General Studies
Mendocino College