Jen Bicknell
Bloomington,IL
Summary
Customer-oriented store manager offering 29 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
28
28
years of professional experience
Work History
Store Manager
Growing Grounds Garden Center and Florist
Bloomington, IL
03.1997 - Current
- Manage 15-45 people at a time depending on time of year.
- Purchasing manager of Annuals, Tropicals, Perennials, Chemicals, Tools and Garden Decor
- Customer relations regarding special orders, concerns, warranty issues and plant care
- Assisted customers with custom design pots and landscapes
- Plant care including disease and insect control
- Participate in community events and project
- Involved in the purchase decision in the interior decorating department
- Lead purchaser for the indoor plants and plant care items
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science - Agricultural Business
Illinois State University
Normal, IL05-1999
Skills
- Supply Ordering
- Store operations oversight
- Team Development
- Employee Training
- Store Merchandising
- Recruiting and Hiring
- Sales expertise
- Employee Scheduling
- Staff Management
- Store Opening and Closing
- Shift checklists
- Customer Relations
References
References available upon request.
Timeline
Store Manager
Growing Grounds Garden Center and Florist
03.1997 - Current
Bachelor of Science - Agricultural Business
Illinois State University
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