Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jen Block

Natick,MA

Summary

Dedicated director offering 34 years of experience and background in the camp industry. Effective at independently planning and managing diverse business relationships. Proficient in time management, with a disciplined execution strategy. Demonstrated strong organizational skills and communication abilities. Dynamic leader with over 3 decades of experience in customer service and event planning. Expertise in conflict resolution and relationship building, driving team success through effective communication and organizational skills.

Overview

34
34
years of professional experience

Work History

Assistant Director

Camp Bauercrest
Amesbury, MA
01.2024 - 11.2025
  • Oversaw daily operations for 170-camper overnight program in collaboration with Camp Director.
  • Hired and mentored over 60 counselors, enforcing strict safety protocols.
  • Researched food service options, resulting in savings of over $70,000.
  • Conducted interviews and hired eight kitchen support team members.
  • Coordinated special events, evaluating pricing and selecting appealing trends for target audience.
  • Collaborated with medical personnel to address campers' health and wellness needs.
  • Managed camp expenses, implementing cost-saving measures throughout operations.

Director of Staff/Director of Pre-College Programs

Summer Discovery
Roslyn, New York
04.2014 - 09.2023
  • Interviewed, hired, and trained over 200 staff members to build strong teams.
  • Directed daily operations, optimizing performance through effective supervision of support staff.
  • Enhanced program success with proactive operational adjustments and strategic planning.
  • Established performance goals for staff, providing constructive feedback to facilitate progress.
  • Developed partnerships with parents, vendors, and organizations to boost resource sharing.
  • Implemented staff development programs to improve knowledge and skills across the organization.
  • Managed summer budget by accurately calculating and recording expenses for efficiency.

Executive

Isagenix International
Gilbert, AZ
04.2012 - 08.2022
  • Managed a team of 300 members, consistently exceeding marketing goals.
  • Motivated teams through energized leadership to surpass demand targets.
  • Demonstrated expertise in relationship and brand-building strategies.
  • Led initiatives to enhance storytelling aligned with organizational vision.
  • Coordinated retreats to foster team cohesion and collaboration.
  • Exhibited strong communication and customer service skills across all levels.
  • Assumed additional responsibilities to support team objectives and improve performance.

Associate Director

Camp Sewataro
Sudbury, MA
11.2007 - 09.2013
  • Hired, trained, and led operations with 130 staff to ensure compliance with safety protocols.
  • Supervised 600 campers and 130 staff, managing schedules and performance evaluations.
  • Organized off-site trips that prioritized enjoyment and safety for participants.
  • Coordinated engaging themes and activities tailored for children and teens.
  • Managed daily operations of camp office and recreational facilities efficiently.
  • Enforced rules in recreational facilities, maintaining discipline and safety standards.
  • Communicated assessments to parents regarding children's progress in camp setting.

Director of Staff/Summer Tour Director

Musiker Discovery Programs
Roslyn, NY
06.1991 - 10.2007
  • Recruited, interviewed, and trained up to 300 seasonal staff to enhance workforce efficiency.
  • Organized summer staff orientation for 150 participants to ensure smooth onboarding.
  • Planned and supervised engaging summer activities for 100 teenagers while prioritizing safety.
  • Directed summer tours lasting three to seven weeks across the USA, including Alaska and Hawaii.
  • Resolved customer issues swiftly to boost satisfaction levels.
  • Exceeded performance objectives through strategic leadership and effective planning.
  • Managed multiple priorities while fostering a collaborative team environment.

Education

Bachelor of Science - Sociology

University of Maryland
College Park, MD
05.1992

Skills

  • Team leadership
  • Marketing strategy
  • Program development
  • Event planning
  • Relationship management
  • Conflict resolution
  • Customer support
  • Multi-tasking
  • Time management

Accomplishments

  • Staff Training & Leadership Development
  • Program Planning & Risk Management
  • Ability to lead and work across functional areas and dynamic teams, maintaining positive rapport with colleagues, senior administrators, faculty, alumni, and vendors
  • Crisis Intervention & De-escalation
  • Understanding and proficiency with Microsoft Office, Zoom, Salesforce, Vid-recruiter, and other software
  • Proficient in CampMinder and Google Workspace
  • Interest in learning and embracing new technologies to enhance programs
  • Excellent communication and conflict resolution skills
  • Demonstrates a high level of integrity and commitment skills (oral, written, non-verbal, listening) and strong customer service orientation
  • Strong detail-oriented mindset with the ability to work independently and as part of a team to nurture effective working relationships with students, staff, faculty, and parents
  • Effective time management and organizational skills with the ability to manage and prioritize multiple complex projects concurrently from conception through completion
  • Enthusiastic and creative team player who demonstrates strong problem-solving skills

Timeline

Assistant Director

Camp Bauercrest
01.2024 - 11.2025

Director of Staff/Director of Pre-College Programs

Summer Discovery
04.2014 - 09.2023

Executive

Isagenix International
04.2012 - 08.2022

Associate Director

Camp Sewataro
11.2007 - 09.2013

Director of Staff/Summer Tour Director

Musiker Discovery Programs
06.1991 - 10.2007

Bachelor of Science - Sociology

University of Maryland
Jen Block
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