Jen Bordes
Fort Lauderdale,FL
Summary
Dedicated Community Manager with four years of management experience. Improves properties and streamlines operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Atlantic Pacific
10.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
Assistant Community Manager
Royal American Management
10.2019 - 12.2021
- Increased office organization by creating filing systems and managing confidential information carefully.
- Evaluated property conditions and recommended improvements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Resolved tenant issues quickly and increased tenant retention by 10%
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Property Manager
Carlisle Property Management
08.2017 - 10.2019
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Maintained sufficient number of units market-ready for lease.
- Developed, reviewed and submitted property operating and capital budgets.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Decreased operating costs 20% by implementing cost control procedures
Front Desk Receptionist
Ocean Club Condominium Association
02.2016 - 08.2017
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved service-related problems and documented actions in system.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Explained details regarding property to acclimate patrons to resort environment.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Increased sales by 10%
Sales Associate
Rainbows Shops
12.2013 - 02.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
- Managed efficient cash register operations.
- Managed over 50 customer calls per day
Education
Bachelor of Arts - Architecture
Broward College
Davie, FL10.2024
Bachelor of Arts - Interior Design
Miami International University of Art And Design
Miami, FL09.2022
High School Diploma -
North Miami Senior High School
North Miami, FL06.2014
Skills
- Payment management
- Facility repair reporting
- Contract Negotiation
- Property management
- Proficient in Microsoft Word, Powerpoint, Outlook, AutoCad, Revit BIM, SketchUP
- Vendor management
- Leasing and sales
- Affordable housing programs knowledge
- Financial budgeting and reporting
- Proficient in Yardi, OneSite
- Digital Marketing
- Marketing and Advertising
- Tenant and Owner Liaising
- Inspect Buildings
Certification
- Licensed Real Estate Agent
Timeline
Assistant Property Manager
Atlantic Pacific
10.2022 - Current
Assistant Community Manager
Royal American Management
10.2019 - 12.2021
Property Manager
Carlisle Property Management
08.2017 - 10.2019
Front Desk Receptionist
Ocean Club Condominium Association
02.2016 - 08.2017
Sales Associate
Rainbows Shops
12.2013 - 02.2016
Bachelor of Arts - Architecture
Broward College
Bachelor of Arts - Interior Design
Miami International University of Art And Design
High School Diploma -
North Miami Senior High School
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