Jen Branson
Idaho Falls,ID
Summary
Results-driven food service professional with experience in restaurant and hospitality industry. Possesses proven ability to lead teams, manage operations and develop staff. Expertly resolves customer issues, multitasks and solves problems.
Overview
8
8
years of professional experience
Work History
Server
Blue Hashi
04.2020 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Assistant Manager
Dixie's Diner
07.2016 - Current
- Proficiently managed tables and sever new tables, Work collaboratively with team to ensure all guests needs are met, Assisted management in customer service issues
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Introduced new upselling techniques that led to increased average ticket value without sacrificing customer satisfaction rates.
- Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Liaised between servers and upper management to address issues and manage challenges.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Provided professional services and support in a dynamic work environment.
Server
Blue Hashi
04.2020 - Current
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Supreme Multi-Tasker
- Efficient and self-motivated Manager
- Skilled and experienced Client Advocate
- Creative Coordinator
- Outstanding and clear communicator
Timeline
Server
Blue Hashi
04.2020 - Current
Server
Blue Hashi
04.2020 - Current
Server Assistant Manager
Dixie's Diner
07.2016 - Current