Jen Carbaugh
Modesto,CA
Summary
Team-driven Business Operations Director committed to developing specific and attainable departmental goals while supporting individuality and diverse expression. Determined leader with over 15 years of contributing to short and long term business strategy and execution. Offering integrity, high EQ, excellent communication skills, and time-honed judgment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Business Operations
B&B Harvesting, Inc
Modesto, CA
12.2021 - Current
- Project-based: design and revise legacy systems and processes to position company for growth and expansion
- Implemented new ELD software and hardware, resulting in increased driver compliance by 40%
- Recruited Director of Safety and Fleet Operations to radically improve safety, driver performance, and fleet efficiency
- Performed in-depth analysis re: Workers Comp usage to move to Captive group for long-term savings and safety growth
- Implemented new HRIS/Payroll to remove reliance on ineffective PEO, and consolidate ATS, onboarding, performance management, time & attendance
- Serve as primary consultant and coach in leadership and management to company ownership & executives
- Implemented escalation procedures to effectively handle time-sensitive issues, delineating organizational paths of communication
- Designed company's strategic plan, and created standards to support vision.
Director of Retail
Moonstruck Chocolate Co
Portland, OR
03.2021 - 10.2021
- Clawed back 12%YTD revenue during historically slowest months
- Beat budgeted EBITDA by 34% within 6 months
- Defined and codified retail store culture and articulated expectations for repetition and scale
- Worked with team of 10+ employees across 3 locations to develop consistent expectations and standards, defining best practices to scale
- Implemented onboarding & training program for new hires & growth paths for every position
- Reduced wasted product by over 50% on monthly basis
- Prevented contraction of COVID by any retail employees while interacting with general public, reacting quickly to changing federal, state, and local mandates
- Established KPIs for every team member, ensuring alignment between empowerment and accountability
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Director of People Operations
Moonstruck Chocolate Company
Portland, OR
09.2019 - 10.2021
- Reduced cost of HR operations by navigating to single HRIS all-included program, saving on annual operating costs, administrative labor and prevention of lost data
- Instated continuity by implementing carrier connections for all benefit programs, reducing risk of error and alleviating administrative burden
- Transitioned to new 401k which reduced administrative fees, putting more money in employees' retirement
- Shifted Benefit plan years to renew at midyear to avoid holding OE during busiest chocolate season - giving carriers more attention to renewals and allowing employees more mental space to make great benefit choices
- Launched first-ever DEI initiative with structured plans of action and committee learning & accountability
- Redefined performance management by standardizing job descriptions, core competencies, and measures of evaluation
- Launched 30-60-90 day onboarding feedback mechanisms to refine new employee assimilation
- Rewrote & pushed adoption of Core Values, including Mission, Vision, and Point of View
- Used revamped Core Values, Mission, Vision & Point of View to drive talent acquisition, ensuring cultural fit that encompassed diverse candidate pool
- Structured Executive Team meetings and set "rules of engagement" as team commitments
- Instituted first-ever culture survey to establish eNPS baseline... and improved that baseline by second iteration
- Navigated HR executive function through COVID, including providing interpretation and implementation of rapidly changing compliance issues, company health and wellbeing and remote-work standards
- Partnered with each senior executive leader as consultant for team optimization, helping design processes to achieve business unit goals
- Conducted interviews with key business users to collect information on business processes and user requirements, then delivered recommendations for improvement
Director of Human Resources
Gift Services, Inc
Vancouver, WA
11.2018 - 03.2019
- Chief shepherd of culture, performance, and workplace experience under short-tenured CEO
- Drove down costs of variable labor through direct hiring, reducing reliance on agency labor
- Protected core culture values and characteristics: open communication, ownership, teamwork and passion for work accomplished
- Partnered with leaders (first-time managers to C-Suite) to navigate personnel waters, including team building and communication, performance management, best practices, and compliance issues
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Structured compensation and benefits according to market conditions and budget demands
- Developed succession plans and promotion paths for staff
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
Sr. HR Business Partner
Backcountry.com/MotoSport.com
Portland, OR
04.2018 - 11.2018
- Partnered with Senior Management to solidify team dynamics, improve hiring quality for best retention and results
- Served as thought leader for all things people-related by navigating with strategic business decision-making, providing context for people assets, planning, interdepartmental communication, management training, cross-location support
- Ran M&A diligence and project management on the people side, successfully completing acquisition of multi-million dollar brand
- Created high-level objectives in support of business initiatives and executed for maximum profitability and optimal employee engagement
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to achieve continual improvements in business objectives and productivity
- Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures
- Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement
HR Business Partner
Backcountry.com/MotoSport.com
Portland, OR
06.2015 - 04.2018
- Provided strategic HR leadership and partnered with senior management to achieve positive employee climate marked by excellent internal rapport
- Key competencies included delivering candid and tactful feedback, exercising fanatical attention to customer service, tackling difficult employee relations problems in manner that minimized regrettable turnover and maximized effective coaching and correction, provided thorough onboarding saturated with desired culture, guided rewards and recognition, and served as local contact for all things benefits/compensation/401k related
- Acted as liaison between Backcountry corporate HR team and MotoSport team, giving essential input to improve relevancy and multi-location scale
- Successes included improved local eNPS scores, slowed regrettable turnover, and improved communication paths
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Fluent in multiple business unit practices, including engineering/dev, digital and brand marketing, sales, AP/AR, brick & mortar retail, e-commerce, manufacturing, and food service
- Excels at team building with productive conflict and radical candor to arrive at actionable consensus
- Successfully navigated organizations through high-impact changes while nurturing culture, values, and assimilation, especially in M&A, opens/closes
- Adept at developing character-driven hiring practices and performance management
Affiliations
- Society of Human Resource Management
- California Association of Realtors
- National Association of Realtors
Certification
- Licensed Real Estate Agent, DRE #02176547
Hobbies
Fiber Arts (Knitting, Tailoring, Garment Sewing)
Culinary Arts
Real Estate
Timeline
Director of Business Operations
B&B Harvesting, Inc
12.2021 - Current
Director of Retail
Moonstruck Chocolate Co
03.2021 - 10.2021
Director of People Operations
Moonstruck Chocolate Company
09.2019 - 10.2021
Director of Human Resources
Gift Services, Inc
11.2018 - 03.2019
Sr. HR Business Partner
Backcountry.com/MotoSport.com
04.2018 - 11.2018
HR Business Partner
Backcountry.com/MotoSport.com
06.2015 - 04.2018
Bachelor of Science - Business Administration
Western Governors University
Similar Profiles
Esteban SotoEsteban Soto
Welder at G&H HarvestingWelder at G&H Harvesting
Theo FourieTheo Fourie
Harvesting Contract Owner/manager at Black Forest Harvesting (Pty)LtdHarvesting Contract Owner/manager at Black Forest Harvesting (Pty)Ltd
David FrancisDavid Francis
Truck Driver at Longyear Harvesting and TransportationTruck Driver at Longyear Harvesting and Transportation
Gregory BrockmanGregory Brockman
Agricultural / Weights & Measures Inspector at Stanislaus County AgriculturalAgricultural / Weights & Measures Inspector at Stanislaus County Agricultural
Valeria RosasValeria Rosas
Substitute Instructional Paraprofessional at Modesto City Schools DistrictSubstitute Instructional Paraprofessional at Modesto City Schools District