Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jen Crittela

Syracuse

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships. Focused on supporting team success and achieving positive results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior SAP IT Analyst

Xylem Inc.
Syracuse
07.2022 - Current
  • Completed the solution confirmation for ERP transformation and closely worked with business SMEs and technical teams to align on process requirements.
  • Collaborated with cross-functional external and internal teams to identify technical solutions for business challenges.
  • Provided support to end-users in troubleshooting SAP application issues.
  • Collaborated with team members to deliver projects within scheduled deadlines.

Operations Support Supervisor

Xylem Inc.
Syracuse
10.2019 - 06.2022
  • Supervised daily operations of support team for efficient workflow management.
  • Provided guidance and direction to the team, identifying opportunities for development and growth.
  • Analyzed workflow processes to find areas of improvement and develop new strategies for increased efficiency.
  • Established standard ways of working, defined job roles, and developed appropriate KPIs.

Sales Process Associate

Xylem Inc.
Syracuse
04.2018 - 09.2019
  • Coordinated sales support activities to enhance team efficiency and communication across North America
  • Managed customer inquiries and provided timely information on products and services.
  • Collaborated with sales representatives to prepare quotations and Service Edge Leads
  • Developed relationships with key customers to ensure satisfaction and repeat business.

Operations Support Associate

Xylem
Syracuse
09.2015 - 02.2018
  • Assisted in order management for three branches in the Northeast region.
  • Assisted Collections team is resolving Get Paid disputes
  • Participated in 5S branch initiatives

Education

Some College (No Degree) - Business Administration

Western Governors University
Utah

Skills

  • Problem-solving aptitude
  • Agile methodologies
  • Team building
  • Data analysis
  • Cross-functional collaboration
  • Process improvement

Certification

  • SAFe 5 Scrum Master
  • eLM Bronze Practitioner

Timeline

Senior SAP IT Analyst

Xylem Inc.
07.2022 - Current

Operations Support Supervisor

Xylem Inc.
10.2019 - 06.2022

Sales Process Associate

Xylem Inc.
04.2018 - 09.2019

Operations Support Associate

Xylem
09.2015 - 02.2018

Some College (No Degree) - Business Administration

Western Governors University
Jen Crittela
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