Jen Davenport, Ph.D.
Disability Specialist
Pasadena,CA
Summary
Encouraging Disability Accommodation Specialist with expertise in student development, counseling and education. Communicative and reliable professional possessing outstanding organizational and communication abilities paired with in-depth understanding of institutional policies and resources. Offering comprehensive, hands-on experience assisting students in navigating academic and environmental barriers by providing reasonable and appropriate accommodations during their tenure with the university.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
Work History
Disability Specialist
Disability Services and Programs, University of Southern California
Los Angeles
12.2019 - 05.2021
- Managed a growing caseload exceeding 400 students with disabilities
- Assessed student files and reported on outcomes in a timely manner (typically within 2 weeks)
- Organized mental health-related wellness activities for staff development each month
- Established and maintained cooperative working relationships with other staff members, students and management
- Co-presented to the campus learning center staff about accessibility barriers and increased prevalence of concurring mental illness among students with disabilities due to the pandemic
- Developed a proficiency with assessment instruments and psycho-educational reports used to diagnose specific learning disabilities in adults (Wechsler Adult Intelligence Test, Woodcock-Johnson Tests of Achievement,
- Woodcock-Johnson Tests of Cognitive Abilities, Wechsler Individual Achievement Test, etc.)
- Reviewed documentation including neuropsychological evaluations and psychoeducational tests to determine eligibility for services while upholding ADA-compliance and best practices guided by AHEAD
- Upheld integrity and ethics while maintaining a student-centered approach to case management
- Developed rapport with high-needs students by addressing their ongoing needs, counseling them on disability management, and providing connection to resources, conflict de-escalation and problem solving
- Demonstrated cognizance and recognition of the limitations of my professional training when students in crisis needed referrals outside the scope of my ability
- Assisted in general office functions as needed, such as answering phone calls, scheduling, scanning documentation, and assisting with student queries
- Proctored exams for students who utilized academic accommodations with the DSP testing center, when needed
- Connected students and staff members of DSP with other services at USC to troubleshoot potential problems and maintain the Trojan community amidst the pandemic
- Used interpersonal skills, such as empathy, adaptability, active listening, and critical self-reflection to interact sensitively with students (with various disabilities and from diverse backgrounds) and with campus colleagues
Graduate Assistant
Rehabilitation Education, University of Arkansas
Fayetteville
05.2018 - 12.2019
- Co-taught Multicultural Counseling Competencies class to masters’ level students
- Co-taught Medical Aspects of Disabilities class to masters’ level students
- Served as a mentor to master’s level students in rehabilitation classes
- Co-authored research paper with rehabilitation faculty members on special education
- Supervised master’s level students on counseling micro skills, conflict resolution and SMART goals
- Educated with familiarity and competency of the ADA and Section 504 of the Rehabilitation Act
- Researched and published article on Mindfulness-based practices with rehabilitation faculty members
- Engaged participants in a qualitative research project on the stigma surrounding disclosure of chronic pain in higher education institutions.
Accommodations Counselor
Access, University of Arkansas
Fayetteville
01.2015 - 05.2018
- Met regularly with students with disabilities and evaluated requests for accommodations in order to assist with the development of academic strategies, self-advocacy skills, disclosure decisions and career planning
- Documented and maintained appropriate electronic records of verbal and written communications
- Assisted with Test Center duties, including exam scheduling, accommodations, and test proctoring for a diverse student population with disabilities
- Demonstrated proficiency in data management programming using AIM to assess needs
- Interpreted psychological testing results, answered parents’ questions during in-take appointments, and followed up with students or doctors if further documentation was needed
- Converted print materials to relevant alternative media (such as electronic text or audio files) for students with print disabilities
- Educated students and faculty on the campus and CEA vision, mission, philosophy and policies to allow equitable access for all students in all learning environments
- Engaged in Access Plan interviews with students to determine reasonable accommodations or approved requested accommodations for students with disabilities
- Engaged in familiarization and aptitude with the program’s assistive technology, including Livescribe smart pens, ergonomic keyboards, DAISY, and assistive listening devices during demonstrations to students
- Facilitated communication with other departments regarding accommodation needs, including extended time for examinations, ASL certified interpreters, distraction-reduced exam environment, note-taking assistance, and document conversion to alternative formats like Braille
- Benchmarked educational access funds at peer institutions to provide insight into future budget allocation
- Developed an understanding of budget allocation in conjunction with the needs of students requiring accommodations per ADA legislation
Graduate Assistant
University of Arkansas
Fayetteville
08.2013 - 05.2015
- Developed and maintain professional relationships with donor members of the Vice Provost’s Executive Advisory
- Board of 16 members through contact via phone, e-mail and mail
- Conducted research of contact reports and production of data in order to maintain an effective portfolio for all donors
- Formulated and send recognition responses of gratitude to donors, community members, staff and faculty who assisted in the development process
- Copyedited and proofread reports for accuracy and fluidity to guarantee quality content from the Vice Provost of Student Affairs and Director of Development
- Researched opportunities and methods to improve programs for departments including the Volunteer Action
- Center, Arkansas Alumni Association and Veterans Resource and Information Center through use of benchmarking
- Drafted proposals for development reports to achieve departmental and university objectives
- Managed donor information, solicit and process gifts for the division using Advance for Windows and Crystal
- Reports Server
- Affiliations/Awards
- Association on Higher Education and Disability (AHEAD)
- National Association of Student Personnel Administrators (NASPA)
- Bridge Funding Grant, University of Arkansas
- Phi Beta Kappa
Education
Master of Education - Higher Education
University of Arkansas, Fayetteville
Fayetteville, AR 08.2013 - 05.2015
Bachelor of Arts - English
University of Arkansas, Fayetteville
Fayetteville, AR 08.2009 - 05.2013
Master of Arts - Clinical Psychology: Marriage & Family Therapy
Pepperdine University
Malibu, CA 07.2021 - Current
Ph.D. - Rehabilitation Education
University of Arkansas, Fayetteville
Fayetteville, AR 01.2016 - 05.2020
Skills
Mental health support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sometimes the questions are complicated and the answers are simple.
Dr. Seuss
Timeline
Master of Arts - Clinical Psychology: Marriage & Family Therapy
Pepperdine University
07.2021 - Current
Disability Specialist
Disability Services and Programs, University of Southern California
12.2019 - 05.2021
Graduate Assistant
Rehabilitation Education, University of Arkansas
05.2018 - 12.2019
Ph.D. - Rehabilitation Education
University of Arkansas, Fayetteville
01.2016 - 05.2020
Accommodations Counselor
Access, University of Arkansas
01.2015 - 05.2018
Master of Education - Higher Education
University of Arkansas, Fayetteville
08.2013 - 05.2015
Graduate Assistant
University of Arkansas
08.2013 - 05.2015
Bachelor of Arts - English
University of Arkansas, Fayetteville
08.2009 - 05.2013
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