Hi, I’m
Jen Dean
Bellwood,IL
Summary
Organized, dependable ,hardworking and passionate candidate with strong organizational skills eager to secure an operations manager position. Successful at managing multiple priorities, problem solving, and willingness to take on additional responsibilities to help team achieve company goals.
Education
Elmhurst University Elmhurst, IL
Master of Business Administration (MBA)
05.2022
University Overview
Specialization in Industrial & Organizational Psychology GPA 4.0/4.0
Elmhurst University Elmhurst, IL
Bachelor of Science from Business Administration & Management
05.2020
University Overview
Specialization in Human Resources GPA 3.5/4.0
Overview
16
years of professional experience
Work History
CNO FinancialChicago, IL
Compliance Waiver Operations Manager
03.2015 - Current
Job overview
- Manage Waiver practice and certify 95% of transactions are processed within 2 business days to avoid revenue loss.
- Performed with high degree of accuracy 99% or above, surpassed performance objectives.
- Executed Waiver of Premium benefit by calculating adjustments, premiums, and refunds using Microsoft Excel.
- Adherence to full compliance with state/federal regulations including SOX and internal policies and procedures.
- Prepare and submit compliance reports for internal and external SOX audits.
- Acted as Compliance Waiver expert, answering internal and external questions and inquiries.
Bankers Life And CasualtyChicago, IL
Operations Administrator
10.2006 - 03.2015
Job overview
- Collaborate with hiring managers, vendors and staffing agencies to complete contracting, onboarding, and invoicing for subcontractors and temp-to-hire associates.
- Accomplished multiple tasks within established timeframes.
- Record and process detailed expenses reports, check requests, stop/void check requisitions, purchase orders, journal transfers, deposits, department budget and vendor invoices through finance & accounting database.
- Monitored office calendars, prepared agendas, and presentations, and coordinated meetings, events, conferences, and travel logistics for executives.
- Managed daily operations of claims department, orchestrating forward-thinking strategies to accomplish productivity and company goals.
Skills
- Strategic planning
- Project Management
- Business Development
- Analytical and Critical Thinking
- Business Leadership
- Verbal and Written Communication
Timeline
Compliance Waiver Operations Manager
CNO Financial
03.2015 - Current
Operations Administrator
Bankers Life And Casualty
10.2006 - 03.2015
Elmhurst University
Master of Business Administration (MBA)
Elmhurst University
Bachelor of Science from Business Administration & Management
Skills Summary
Marketing
- Developed 5-year marketing growth plan as a member of a four-person team.
- Conducted a marketing analysis and delivered presentation to the client.
Project Management
- Collaboration with team to oversee project details completion to assign tasks and reach deadlines.
- Complete change management assessment, integrate change management activities into a project plan.
Strategic Planning
- Conducted situation and SWOT analysis using case studies and research.
- Identified strategic actions and complied a strategic plan.
Budgeting
- Developed quantitative revenue forecasts used to create reliable budget.
- Performed financial transactions such as check requests, purchase orders, journal transfers, deposits, travel reimbursement, and vendor invoices.
Skills Summary
Marketing
- Developed 5-year marketing growth plan as a member of a four-person team.
- Conducted a marketing analysis and delivered presentation to the client.
Project Management
- Collaboration with team to oversee project details completion to assign tasks and reach deadlines.
- Complete change management assessment, integrate change management activities into a project plan.
Strategic Planning
- Conducted situation and SWOT analysis using case studies and research.
- Identified strategic actions and complied a strategic plan.
Budgeting
- Developed quantitative revenue forecasts used to create reliable budget.
- Performed financial transactions such as check requests, purchase orders, journal transfers, deposits, travel reimbursement, and vendor invoices.
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