Jennifer DeHerrera
Littleton,CO
Summary
To obtain long term employment with a company that has an empowering culture. An opportunity to utilize my current experience, as well as broaden my knowledge base with further education and growth.
Dedicated Accounts Receivable Specialist with 25 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to accurately post payments via bank statements, and credit cards to keep accounts current. Excited to bring talent, leadership and in-depth knowledge of accounts receivable to growing organization.
Overview
10
10
years of professional experience
Work History
Corporate Collections Credit Analyst
Piedmont Plastics
Littleton , CO
10.2023 - 07.2025
- Assessed credit risk and analyzed financial statements.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
AR Specialist
Trax Retail, Inc
Denver, CO
06.2022 - 08.2023
- Processed new customer information to set up accounts in billing systems.
- Processed and sent invoices, adjustments and credit memos to customers.
- Computed credit terms, discounts, shipment charges for goods or services to complete billing documents.
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Performed data import or manual keying processes to verify invoice accuracy.
- Answered customer questions to maintain high satisfaction levels.
- Processed credit card payments and recorded information in account database.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Performed targeted collections on past due accounts aged over [Number] days.
AR Collections Specialist
Agricor Laboratories
Denver, CO
04.2020 - 06.2022
- Located and monitored overdue accounts using aging report to begin collections process.
- Notified customers via phone and email of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Received payment and posted to appropriate customer accounts, also set up recurring drafts if applicable.
- Recorded and updated customer personal accounts with accurate contact information.
- Collaborated with sales team and management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Received and recorded cash, checks and ACH transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Gathered banking transactions, recorded activity in Excel format and reconciled client account balances.
AR Collections Specialist
Zoll Data Inc
Broomfield, CO
09.2019 - 03.2020
- Located and monitored overdue accounts using aging report to begin collections process.
- Notified customers via phone and email of delinquent accounts with attempt to collect outstanding amounts.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded and updated customer personal accounts with accurate contact information.
- Collaborated with sales team and management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Gathered banking transactions, recorded activity in Excel format and reconciled client account balances.
- Prepared documentation required for collection activities.
Medical AR Collections
US Anesthesia Partners CO
Englewood, CO
01.2019 - 09.2019
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Identified discrepancies and insurance carrier issues regarding billing and reimbursements.
- Corrected, completed and processed claims for payer codes.
- Wrote appeal letters to insurance companies for denial of claims.
- Processed refund requests and reconciled deposit and patient collections.
- Protected medical office operations and integrity by keeping patient information confidential.
- Worked with team members and leadership to identify and develop process improvements.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Took billing calls, questions and concerns from patients and third party carriers.
- Recorded information about status of collection efforts.
- Accurately processed and posted credit card and EFT payments.
- Gathered banking transactions, recorded activity in Excel format and reconciled balances.
AR Collections Specialist
BioScrip Inc
Denver, CO
09.2017 - 05.2018
- Contacted insurance companies to check status of claim payments.
- Identified discrepancies and insurance carrier issues regarding billing and reimbursements.
- Corrected, completed and processed claims for payer codes.
- Wrote appeal letters to insurance companies for denial of claims.
- Processed refund requests and reconciled deposit and patient collections.
- Protected medical office operations and integrity by keeping patient information confidential.
- Attended provider meetings when appropriate.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Took billing calls, questions and concerns from patients and third party carriers.
- Recorded information about status of collection efforts.
- Processed credit card and EFT payments. Accurately posting to account.
AR Collections Specialist
Amerita Inc
Englewood, CO
03.2017 - 09.2017
- Contacted insurance companies to check status of claim payments.
- Identified discrepancies and insurance carrier issues regarding billing and reimbursements.
- Corrected, completed and processed claims for payer codes.
- Wrote appeal letters to insurance companies for denial of claims.
- Processed refund requests and reconciled deposit and patient collections.
- Protected medical office operations and integrity by keeping patient information confidential.
- Attended provider meetings when appropriate.
- Sent incomplete or incorrect claims to supervisors for proper adjudication.
- Took billing calls, questions and concerns from patients and third party carriers.
- Recorded information about status of collection efforts.
- Processed credit card and EFT payments. Accurately posting to account.
Appeals Specialist
Centura Health
Englewood, CO
03.2015 - 06.2016
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Coordinated and planned investigations of claims to confirm compensability and coverage.
- Wrote appeal letters to insurance companies for denial of claims.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Checked documentation for appropriate coding, catching errors and making revisions.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Handled modification and updating of policies.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Precisely calculated refunds, premiums and adjustments.
Education
Medicaid Skills Course -
01.2009
Graduated -
Emily Griffith High School
06.1995
Skills
- Collections
- Payment Negotiation
- Account Reconciliation
- Payment Posting
- Accounts Receivable
- Cross-Functional Team Collaboration
- Invoicing Proficiency
- Generally Accepted Accounting Principles
- Research and Due Diligence
- Aging reports analysis
- Month-end closing procedures
- Credit analysis
- Dispute resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Full TimeWork Location
RemoteOn-SiteHybridTimeline
Corporate Collections Credit Analyst
Piedmont Plastics
10.2023 - 07.2025
AR Specialist
Trax Retail, Inc
06.2022 - 08.2023
AR Collections Specialist
Agricor Laboratories
04.2020 - 06.2022
AR Collections Specialist
Zoll Data Inc
09.2019 - 03.2020
Medical AR Collections
US Anesthesia Partners CO
01.2019 - 09.2019
AR Collections Specialist
BioScrip Inc
09.2017 - 05.2018
AR Collections Specialist
Amerita Inc
03.2017 - 09.2017
Appeals Specialist
Centura Health
03.2015 - 06.2016
Medicaid Skills Course -
Graduated -
Emily Griffith High School
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