Jen Flanagan
GREEN BAY,WI
Summary
Talented and resourceful Floral Designer accustomed to overseeing and executing unique creations, including centerpieces, bouquets and arrangements. Highly communicative employee with expertise helping customers execute floral visions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistant Floral Manager
Flowerama Inc
01.2022 - 05.2024
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
- Maintained a clean and organized work environment, ensuring compliance with safety standards and regulations.
- Assisted customers with selecting flowers, plants, and accessories to create unique arrangements for various occasions.
- Enhanced customer satisfaction by providing personalized flower arrangement recommendations and solutions.
- Mentored junior staff, resulting in improved efficiency and overall productivity within the department.
- Collaborated with team members to design eye-catching floral displays for seasonal promotions and special events.
- Handled customer inquiries professionally and efficiently while demonstrating expert knowledge of various flower types, care requirements, and design principles.
- Trained employees on customer order taking and basic floral arranging.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Inventoried plants and flower care supplies and ordered more.
- Oversaw successful completion of time-sensitive projects by allocating resources appropriately among team members.
- Conducted regular quality checks on incoming shipments, ensuring only the freshest products were available for purchase.
- Developed strong relationships with suppliers to negotiate favorable pricing on premium flowers and materials without compromising quality.
- Designed custom sympathy arrangements that provided comfort during difficult times while reflecting the personality of the deceased loved one.
Wholesale Sales Representative
Bill Doran Company
07.2010 - 03.2020
- Managed a diverse portfolio of accounts, consistently meeting or exceeding sales targets while maintaining high levels of customer satisfaction.
- Provided superior service to customers by quickly responding to requests, suggestions and concerns.
- Consulted with clients after sales to resolve problems and provide ongoing support.
- Handled administrative aspects of sales by completing customer orders, maintaining store inventory and accepting and processing customer payments.
- Effectively communicated the unique selling points and benefits of our product line to potential customers, resulting in increased interest and sales growth.
- Provided ongoing support to existing clients, addressing any issues or concerns promptly to maintain positive business relationships.
- Demonstrated exceptional time management skills by balancing multiple priorities, including client meetings, sales calls, and administrative tasks efficiently without sacrificing quality or results.
- Worked closely with internal teams such as marketing and production departments to ensure timely delivery of orders and smooth handling of client requests.
- Assisted in product development by providing feedback from customers on desired features or improvements based on their needs and experiences.
- Organized and attended regional trade shows as a representative of the company, promoting our products to prospective buyers while strengthening brand awareness.
- Participated in weekly sales meetings with management to review progress toward goals, discuss upcoming opportunities, and strategize new approaches for continued success.
- Addressed each customers' needs and wants to recommend suitable product options.
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Education
High School Diploma -
Cedar Grove-Belgium High School
Cedar Grove, WI06.1997
Skills
- Floral Design Expertise
- Customer Service
- Team Supervision
- Social Media Marketing
- Attention to Detail
- Order Placement
- Order Management
- Customer Orders
- Task Prioritization
- Creative merchandising and display
- Organizational Skills
Additional Information
Professional References
Tom Bauer
Kennicott Floral Wholesale
4831 W State Street
Milwaukee, WI 53208
414-296-1475
tom.bauer@kennicott.com
Danielle Hardy
1319 Biscayne Drive
Little Chute, WI 54140
714-927-3869
Danihardy90@gmail.com
Timeline
Assistant Floral Manager
Flowerama Inc
01.2022 - 05.2024
Wholesale Sales Representative
Bill Doran Company
07.2010 - 03.2020
High School Diploma -
Cedar Grove-Belgium High School