Jen Forrest
Night Auditor
Marion,IA
Summary
Welcoming Night Auditor with 5 years of experience in customer service and financial reconciliation. Known for welcoming guests with positivity at all hours and quickly responding to room needs. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths. Dedicated in meeting company goals utilizing consistent and organized practices. Adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Night Auditor
Hotel Millwright
10.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Followed company security and check-in policies and procedures and reported suspicious activity to management .
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Reported financial data and updated financial records in ledgers and journals using microsoft office.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Reviewed checklist on daily basis and planned shift accordingly.
- Performed nightly updates to room charges and rates.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Night Auditor
Staybridge Suites Hotel
05.2020 - 10.2021
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Looked over pending check-ins and payment.
- Maintained front desk efficiency.
- Called guests requiring wake-up calls
- Entered customer data into room system and updated information.
- Followed company security and check-in policies and procedures and reported suspicious activity to front desk supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Reviewed checklist on daily basis and planned shift accordingly.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Hotel Front Desk Agent
Avid Hotel
02.2019 - 11.2020
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Front Desk Night Auditor
Quality Inn Hotel
09.2017 - 01.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Logged wake-up call requests and set up automatic rings in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Set up and prepared breakfast
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Verified compliance in preparation of menu items and customer special requests.
- Set up work stations and prepped breakfast.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Inspected lobbies and common areas to verify cleanliness and tidiness.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Washed and folded towels and linens for housekeepers.
- Assisted guests by providing detailed information and resolving complaints.
Education
Associate of Applied Science - Accounting
University of Phoenix
Tempe, AZ06.2026
Skills
- Nightly Audits
- Microsoft Office
- Verbal and Written Communication
- Punctual and Dependable
- Appointment Confirmation
- Room Assignments
- Customer Service
- Check in and Checkout Procedures
- Night Audit Reports
- Restaurant Reservations
- Multitasking and Organization
- Verifying Reservations
Timeline
Night Auditor
Hotel Millwright
10.2021 - Current
Night Auditor
Staybridge Suites Hotel
05.2020 - 10.2021
Hotel Front Desk Agent
Avid Hotel
02.2019 - 11.2020
Front Desk Night Auditor
Quality Inn Hotel
09.2017 - 01.2019
Associate of Applied Science - Accounting
University of Phoenix
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