Jen Forrest
Marion
Summary
Experienced in managing front desk activities and maintaining a welcoming atmosphere for clients. Leverage strong organizational skills and attention to detail to streamline office operations. Deep understanding of effective communication techniques and customer service principles to consistently enhance visitor experiences. Proven track record in delivering exceptional customer service and administrative excellence, including providing clerical support and interacting with the public. Strengths lie in calendar management, scheduling, data entry, and database administration. Dedicated to offering exceptional assistance to both team members and clients. Excel at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat demeanor, combined with strong relationship-building abilities, create a positive and productive work environment.
Overview
9
9
years of professional experience
Work History
Receptionist
Kasik Tax and Accounting
01.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted in the tax preparation for new and retuning clients reporting to management.
- Input financial data and produced reports using Quickbooks
- Scheduled appointments.
- Facilitated communication between clients and accountants.
- Developed spreadsheet models to accurately track tax information.
- Safeguarded client confidentiality while handling sensitive financial information during the preparation process.
Night Auditor
Hotel Millwright
10.2021 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies
- Kept accounts in balance and ran daily reports to verify totals
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew
- Looked over pending check-ins and payment processes to complete closing procedures
- Oversaw night auditing of daily room occupancy and hotel revenue
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Entered customer data into room system and updated information whenever patrons changed rooms
- Followed company security and check-in policies and procedures and reported suspicious activity to management
- Applied mathematical abilities to calculate and check figures in accounting systems
- Reported financial data and updated financial records in ledgers and journals using microsoft office
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Logged wake-up call requests and set up automatic rings in system
- Reviewed checklist on daily basis and planned shift accordingly
- Performed nightly updates to room charges and rates
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Collected room deposits, fees and payments
- Collaborated with team members to handle guest requirements from check-in through check-out
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Accountant Associate
Worley Warehousing Inc
01.2023 - 11.2023
- Evaluated and improved accuracy and completeness of financial records
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger
- Tracked financial progress by creating quarterly and yearly balance sheets
- Data Entry
- Bookkeeping
- Gathered financial information, prepared documents, and closed books.
Hotel Front Desk Agent
Avid Hotel
02.2019 - 10.2021
- Welcomed each new arrival pleasantly and confirmed reservations and Identification
- Collected room deposits, fees and payments
- Collaborated with team members to handle guest requirements from check-in through check-out
- Addressed requests and complaints made by guests
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues
Housekeeping Supervisor
Doubletree By Hilton
10.2015 - 02.2019
- Worked with front desk to respond promptly to all guest requests
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Increased employee performance through effective supervision and training
- Evaluated employee performance and developed improvement plans
- Restocked room supplies such as facial tissues for personal touch with every job
- Disposed of trash and recyclables each day to avoid waste buildup
- Managed laundry sorting, washing, drying and ironing
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
Bachelor - Accounting
University of Phoenix
Tempe, AZ06.2026
Skills
- Microsoft Office - (Word/Excel)
- Verbal and Written Communication
- Punctual and Dependable
- Appointment Confirmation
- Customer Service
- Night Audit Reports
- Multitasking and Organization
- Accounts Payable and Receivable
- Financial Statements
- Audit Financial Records
- Reports and Documentation
- Produce Financial Statements
- Data Entry
- Organization skills
- Time management
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- File management
- Documentation and reporting
- Record preparation
- Billing and invoicing
- Word processing
- Inventory management
Timeline
Receptionist
Kasik Tax and Accounting
01.2025 - Current
Accountant Associate
Worley Warehousing Inc
01.2023 - 11.2023
Night Auditor
Hotel Millwright
10.2021 - Current
Hotel Front Desk Agent
Avid Hotel
02.2019 - 10.2021
Housekeeping Supervisor
Doubletree By Hilton
10.2015 - 02.2019
Bachelor - Accounting
University of Phoenix
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