Jen Frieboes
Kuna,ID
Summary
I have 10+ years in healthcare management. Currently completing an online billing and coding course. Pursuing new professional challenges. Passionate about people.
Overview
19
19
years of professional experience
Work History
Director of Patient Care
Ancora Health Services
Meridian, ID
02.2022 - 03.2024
- Provided oversight for daily operations with hospice and house call staff.
- Successfully addressed and resolved conflicts within the workplace involving staff, patients, and families utilizing effective problem-solving strategies.
- Developed collaborative relationships with physicians, healthcare professionals, vendors, community organizations, families, and patients to uphold standards of excellence in patient care services.
- Developed and implemented patient care policies, procedures, and standards of practice to ensure quality care.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Ensured compliance with all applicable federal regulations related to Medicare billing processes.
Office Manager
Idaho Home Health And Hospice
Nampa, Idaho
08.2021 - 02.2022
- Completed new employee onboarding.
- Maintained employee records and compliance.
- Completed certain billing processes to ensure timely payment to healthcare partners.
- Managed accurate and on-time payroll processing to ensure timely payment.
- Maintained confidential records relating to personnel matters.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
General Manager of Operations
AFC Urgent Care
Nampa/Garden City/Meridian, ID
11.2020 - 08.2021
- Manage daily operations, including supervising 40+ team members across 3 locations.
- Researched health center standards and guidelines during height of COVID pandemic to identify best practices and improvement opportunities.
- Managed company operations, including profit and loss analysis, scheduling, training, and inventory control.
- Responsible for overseeing various financial management tasks like budgeting, accounting, and payroll.
- Resolved escalated customer service issues in a timely manner.
- Recruited, hired, and trained new staff members according to organizational standards.
Administrator
The Cottages Senior Living
Emmett, ID
11.2019 - 11.2020
- Managed daily operations and delegated tasks to a team of employees.
- Monitored resident condition and coordinated care with outside care agencies
- Ensure accurate documentation and complete records.
- Provided around-the-clock availability for site management and support
- Maintain communication with resident families.
- Ensure compliance with state regulations.
- Efficiently handled all aspects of supply management including ordering and maintaining inventory for dietary, medical, and office needs.
- Interview and hire staff.
- Enhanced company's reputation through media exposure and other public relations work.
- Served as an effective communicator, resolving inquiries and handling meeting requests from residents and their families. Ensured exceptional customer service by addressing billing questions.
- Proactively adjusted operations to meet constantly changing safety standards, prioritizing resident well-being during the Covid pandemic.
Outreach Coordinator
Meadow View Senior Living
Emmett, ID
06.2018 - 11.2019
- Increased population of residents in the building by 40% within a year of employment.
- Improved company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Utilized various marketing strategies, such as online and printed advertising, to effectively engage potential residents and their families.
- Supported and built community partnerships by addressing the needs of elderly residents within the market area.
- Enhanced community engagement by coordinating and hosting events to establish connections with local residents.
- Established clear performance metrics and sales targets to drive success in territory.
Home Health Intake Coordinator
First Choice Home Health And Hospice
Boise, ID
03.2017 - 06.2018
- Processed home health referrals and coordinated care with clinical staff.
- Authorized services and verified health insurance policies.
- Provided exceptional customer support by successfully managing and resolving coordination-of-care challenges.
- Built and maintained positive relationships with numerous referral sources.
- Ensured compliance with relevant regulations pertaining to the provision of services.
Office Manager
Heart N' Home Hospice
Fruitland, ID
12.2013 - 03.2017
- Trained administrative staff members in company policies, daily task execution, and industry best practices.
- Mitigated regulatory risks by ensuring program requirements adhered to Medicare compliance standards.
- Conducted thorough assessments of workflow processes, leading to the implementation of strategic solutions resulting in improved productivity and personnel performance.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Office Manager - Pain Management Clinic
St. Al's Medical Center
Ontario, OR
02.2005 - 06.2007
- Provided scheduling and ensured timely and effective allocation of resources and calendars.
- Developed and actualized plans to streamline patient flows, increase office and patient care efficiency.
- Oversaw daily functions.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Collaborated closely with a Physician to enhance and streamline office operations.
- Completed insurance prior authorizations for medical procedures.
- Conducted patient check-ins including reviewing medications, assessing symptoms, and recording vital signs.
- Provided support to physician by assisting in outpatient procedures within office environment.
Skills
- Office Management
- Operations Management
- Staff Oversight
- Leadership and team building
- Policies and procedures implementation
- Conflict mediation
- Customer relationship management
- High-pressure environments
- Attention to Detail
- Professional Demeanor
- Time Management
Timeline
Director of Patient Care
Ancora Health Services
02.2022 - 03.2024
Office Manager
Idaho Home Health And Hospice
08.2021 - 02.2022
General Manager of Operations
AFC Urgent Care
11.2020 - 08.2021
Administrator
The Cottages Senior Living
11.2019 - 11.2020
Outreach Coordinator
Meadow View Senior Living
06.2018 - 11.2019
Home Health Intake Coordinator
First Choice Home Health And Hospice
03.2017 - 06.2018
Office Manager
Heart N' Home Hospice
12.2013 - 03.2017
Office Manager - Pain Management Clinic
St. Al's Medical Center
02.2005 - 06.2007
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