Jen Gage

Lead the Product Development team with a focus on Talent, Learning, and Development, ensuring the optimization of Workday as a top-tier application. Manage a team of architects and configuration analysts while driving innovation and efficiency across multiple Workday modules, including Talent Management, Learning, Career Development, HCM, Security, and Reporting.

• Configuration Analysis: Analyze configurations, business processes, and functionality to identify opportunities for improvement and automation.
• Process Design: Design business processes and technical requirements to deliver exceptional user experiences.
• Collaboration: Work closely with functional leads, technical teams, and Centers of Excellence (COE) to gather requirements and implement solutions.
• Strategic Vision: Drive the strategic prioritization of the functional vision and develop technology roadmaps aligned with industry standards and trends.
• Cross-Functional Initiatives: Contribute to cross-functional initiatives and implementations to enhance team member experiences.
• Module Optimization: Evaluate existing Workday modules to optimize usage and innovate HR processes.
• Support and Testing: Support, test, and iterate Workday functionality in collaboration with Pod teams and stakeholders.
• Proof of Concepts: Create proof of concepts and development programs in partnership with product owners and training stakeholders.
• Change Management: Assist with driving adoption, communication, and change management efforts to ensure successful implementation of solutions.
• Workflow Design: Expertise in workflow design, system configuration, and optimization.
• Strategic Planning: Strong background in strategic planning, product development, and technology leadership.
• Agile Methodologies: Proficiency in Agile methodologies and user experience (UX) design.
• Business Process Design: Skilled in business process design and critical thinking.
• Stakeholder Engagement: Effective stakeholder engagement and change management capabilities.
• Workday Proficiency: Deep knowledge of Workday modules and HR service delivery.

Strategic HR Product Manager with expertise in implementing, optimizing, and continuously improving Workday Talent & Performance modules and HRIS systems. Proven ability to align system functionality with organizational goals while delivering exceptional user experiences.

• Workday Expertise: Developed and maintained expert-level knowledge of Workday Talent & Performance module, ensuring alignment with future releases and enhancements.
• Cross-Functional Collaboration: Partnered with Centers of Excellence (COEs), functional leads, and technical teams to design processes and plan system enhancements.
• Strategic Vision: Led the module’s vision by aligning priorities with organizational goals and engaging stakeholders for process optimization.
• Continuous Improvement: Identified opportunities for system updates and process enhancements through requirement gathering and analysis.
• Configuration and Security Management: Assessed and approved configuration and security changes, ensuring accurate data access in collaboration with Workday Security Admin Lead.
• Problem Solving: Acted as Tier 3 subject matter advisor, resolving functional issues in partnership with service delivery teams.
• Documentation and Training: Designed and updated “WalkMe” documentation to support effective deployment and user adoption.
• Regulatory Compliance: Ensured adherence to regulatory requirements, data compliance, and business process controls.
• Future Enhancements: Collaborated with Product Managers, Release Managers, and Workday Solution Leaders to implement forward-looking system improvements.

Served as a project manager and configuration manager for system enhancements and configurations within the People Solutions team at MVH. Leverage expertise in people-related processes to optimize Workday functionality and ensure alignment with organizational goals.

• Workday Configuration: Manage system enhancements and configurations to optimize functionality and user experience.
• Process Expertise: Provide expertise in people-related processes, including job applications, requisitions, recruiting, hiring, onboarding, job changes, timekeeping, compensation changes, and terminations.
• Collaboration: Partner closely with business leaders and P&O Business Partners to understand business requirements and translate them into Workday configurations.
• Alignment and Compliance: Ensure Workday processes align with organizational goals and comply with regulatory standards.

Lead and manage Human Capital Management (HCM) system projects across Mars Veterinary Health (MVH), ensuring data integrity, security, and accuracy across Oracle HCM, Taleo, TMS, and associated systems. Drive system efficiencies, manage integrations, and support organizational goals through proactive collaboration and technical expertise.

• System Management: Oversee integrations, alerts, system changes, and access related to Oracle HCM. Initiate meetings with leadership to identify and implement system efficiencies.
• IT Collaboration: Act as a liaison with IT teams to manage Oracle support tickets and prioritize system enhancements.
• Change Management: Manage changes for MVH business units, including testing, approvals, and communication of updates.
• System Testing: Validate new system implementations to ensure data accuracy and assess impacts on Oracle modules and integrations.
• Production Support: Provide ongoing systems production support and facilitate training on Oracle HCM and other P&O systems.
• Reporting and Analysis: Develop and recommend ad hoc reports, integrations, alerts, and system modifications to meet internal and external customer needs.
• Functional Specifications: Create functional specifications from business requirements, prioritize features, document workflows, and write use cases.

Lead the Workforce Structure (WFS) team, focusing on hiring, developing, motivating, and reviewing Associates while managing temporary resources as needed. Act as a technical subject matter expert in WFS processes, ensuring alignment with business needs and driving efficiencies through collaboration, training, and system optimization.

• Team Leadership: Build and maintain a high-performing WFS team through effective training, coaching, team building, and succession planning. Participate in each Associate’s Personal Development Plan to foster growth and engagement.
• Technical Expertise: Serve as the technical subject matter expert for WFS processes, advising on options, risks, and impacts to business teams, BU Partners, and systems.
• System Optimization: Develop, implement, and modify system requirements related to Oracle WFS processes, streamlining workflows as necessary.
• Project Management: Lead WFS projects, delegate tasks effectively, and designate team members to support initiatives requiring WFS expertise.
• Collaboration: Work closely with P&O, line managers, and other functions to drive process improvements and oversee cross-functional projects.
• Strategic Alignment: Collaborate with the Sr. Manager of P&O Systems to maintain awareness of projects and practice plans, identifying potential impacts on current and future WFS processes.
• Metrics and Reporting: Develop and maintain key metrics and reporting mechanisms to measure team performance, results, and overall effectiveness.
• IT Liaison: Coordinate with IT to address Oracle errors, prioritize service requests, and manage testing, production approvals, and communications related to Taleo.

Manage and administer the Talent Management System , including PDP/MDR forms, system configurations, upgrades, and vendor relationships. Provide technical expertise, reporting, and support to ensure system efficiency, data accuracy, and alignment with organizational goals.

• Vendor and Stakeholder Collaboration: Maintain relationships with vendors and internal stakeholders, ensuring effective communication and alignment on system requirements and updates.
• System Rollout: Organize the rollout of Aquire OrgPublisher, providing associates access to organizational changes and workforce planning tools, ultimately achieving a total associate view.
• IT Liaison: Collaborate with IT to address Oracle errors, prioritize service requests, and manage testing, production approvals, and communications.
• System Testing: Test new systems or upgrades to validate effectiveness, accuracy, and potential impacts on other Oracle modules and interfaces.
• Training and Support: Provide production support and facilitate training on Oracle HR and other P&O systems, ensuring users are equipped to utilize the systems effectively.
• Reporting and Analysis: Assess reporting needs, create ad hoc reports, recurring feeds, and alerts, and retrieve and compile data for internal and external customers.
• System Enhancements: Analyze, review, and recommend system modifications or enhancements, considering impacts on Oracle modules and HR feeds to other systems.
• Process Improvement: Initiate meetings with leadership to develop or revise alerts, reports, and processes, creating efficiencies and cost savings.

Provided comprehensive support for Oracle HR and payroll systems, ensuring data accuracy, system integrity, and process efficiency. Act as a key resource for system training, troubleshooting, and upgrades while collaborating with cross-functional teams to drive improvements and maintain effective communication with stakeholders.

Manage and oversee HRIS processes, ensuring data accuracy, system integrity, and compliance. Provide training, support, and troubleshooting for Oracle HRIS, OLM, and other systems while collaborating with various teams to maintain efficient workflows and deliver impactful solutions.

Manage and process high volumes of HR-related data within Oracle HRIS and Oracle Learning Management (OLM) systems. Ensure data accuracy, troubleshoot system issues, and provide support to hospitals and leadership teams while maintaining compliance and efficiency in HR processes.