Jen Hampton
Fenton,MO
Summary
With over 15 years of extensive retail management experience, including as a District Sales Manager, consistently demonstrating ability to drive sales and increase profits while effectively managing expenses. Expertise in sales, KPI analysis, profit and loss accountability, budget planning, administration, audits, expense control, payroll management, and recruitment and development of store management professionals. Implementing strategic plans and providing long-term visual direction to successfully execute sales strategies and proactively resolve issues. Hands-on approach to management, coupled with strong organizational skills, consistently resulting in increased revenue and productivity for multiple organizations.
Overview
18
18
years of professional experience
Work History
Store Manager
Reebok
01.2024 - Current
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Ending 2024 #1 in district/Top 10 within Company overall performance
- Increased store performance 18% over previous 2023 comp.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
STORE MANAGER
Reebok
09.2018 - 01.2024
- Developed team to deliver top tier controllable KPIs including leverage, conversion, UPT, DPT/ATV, etc.
- Lead drive to build business acumen within the district and company-mentoring many other leaders within company
- Doubled over store annual volume by since start date achieving 9th in volume in company
- Well-networked within community for recruitment and built foundational team within company
- #1 store 2019, #2 store 2021 in company
- Completed Diversity & Inclusion Training
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
DISTRICT SALES MANAGER
AM Retail Group - Wilsons Leather
10.2017 - 09.2018
- Responsible for day-to-day district oversight of a territory exceeding +$15M in annual sales and overseeing 16 stores
- Developed teams to deliver top tier controllable metrics including leverage and KPIs
- And lead drive to build business acumen within the district
- Manpower Planning executive meetings along with weekly executive calls and lead district initiative weekly calls
- Reduced district shrink to best in company as of January 2018
- Encouraged retention within district with low turnover in SSMs
- President's Cup Winner 2015- #1 in sales to goal in company and #1 Top Performance on KPIs
STORE SALES MANAGER
AM Retail Group - Wilsons Leather
02.2017 - 10.2017
- Developed and trained team within the store to achieve sales and conversion goals with an emphasis on UPT, DPT, leverage, and conversion
- Recruited and developed a bench staff from high caliber brands to represent Wilsons Leather to the highest
- Worked hand-in-hand with mall managers to promote the business in all aspects available establishing close working relationships
- Developed grassroots marketing within community to drive sales
- Increased store volume from V2 to V1
- Worked special long-term out-of-state assignment for Senior VP to increase and flip failing store August 2017 successfully
- Right-hand to DSM and oversaw district upon absences
DISTRICT SALES MANAGER
AM Retail Group - GH Bass and Co.
11.2013 - 02.2017
- Responsible for day-to-day district oversight of a territory exceeding over +$20M in annual sales volume with 15 stores
- Spearheaded a corporate initiative to recruit top talent within the industry and position all stores within the assigned district for increased success
- Participated in executive management meetings and brought innovative ideas and strategies to increase overall revenue for the organization
- Selected by executive management for a seat on the GH Bass/ AM Retail Group merger transition team
- Opened a number of new stores throughout the United States and trained all staff on core values and procedures including 4 new locations 2015-2016
STORE SALES MANAGER
AM Retail Group - Wilsons Leather
07.2009 - 11.2013
- Responsible for all aspects of recruiting, interviewing, hiring, training, performance evaluation, motivation, employee development, staffing, payroll processing, customer service, receiving, auditing, loss prevention/shrinkage, monitoring controllable expenses and reviewing profit and loss statements
- Managed, coached and developed employees
- Performed site visits based on a ensuring all operations of the stores were meeting corporate expectations and objectives to support district manager
- Provided training for all management and associates on methods to improve sales and profitability
- Ensured all customers were being serviced with a superior standard of customer service at all locations
- Implemented floorsets and visual merchandising objectives as outlined in the guidelines set by the organization and met with store management regarding attention to detail and brand appropriateness
- Collaborated with on-site district management regarding 'store-based decisions' to ensure the division's objectives and goals were being met
- Previous locations of management with Wilsons Leather: Johnson Creek, WI and Baraboo, WI
- Traveled with company to open stores, give presentations on company objectives and initiatives, involved in corporate interests to build brand awareness
- Grew volume from $1M at arrival to $2M in tenure as Store Manager with #1 profitable store in the company 2 consecutive years
TAX CREDIT ADMINISTRATIVE ASSISTANT
AKT Business Services
12.2006 - 03.2011
- Worked directly with the State of Wisconsin in conjunction with client companies
- Interviewed all new hires of clients to determine eligibility of the Welfare to Work and Work Opportunity Tax Credit Program
- Billed clients and managed accounts
- Recruited and interviewed employees
Education
Sociology - Family/Health Studies
University of Wisconsin- Whitewater
Whitewater, WisconsinSkills
- Customer Service & Relations
- Management & Leadership
- Sales Drive
- Loyalty & Dedication
- Cost Control
- Process Improvement & Strategy Implementation
- Training, Development, Mentoring
- Time Management
- Streamlining Workflows
- Strategic Thinking & Common Sense
- Communication, Collaboration, Teamwork
- Multitasking & Coordination
- Efficiency
- Mergers and Acquisitions
Training
- Leadership Training
- Management Training
- Diversity & Inclusion Training
- Managing Compassionately
- Uncovering Unconscious Bias in Recruiting & Interviewing
Timeline
Store Manager
Reebok
01.2024 - Current
STORE MANAGER
Reebok
09.2018 - 01.2024
DISTRICT SALES MANAGER
AM Retail Group - Wilsons Leather
10.2017 - 09.2018
STORE SALES MANAGER
AM Retail Group - Wilsons Leather
02.2017 - 10.2017
DISTRICT SALES MANAGER
AM Retail Group - GH Bass and Co.
11.2013 - 02.2017
STORE SALES MANAGER
AM Retail Group - Wilsons Leather
07.2009 - 11.2013
TAX CREDIT ADMINISTRATIVE ASSISTANT
AKT Business Services
12.2006 - 03.2011
Sociology - Family/Health Studies
University of Wisconsin- Whitewater
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