Jen Hanna
Sauk City,Wisconsin
Summary
Veterinary management professional with proven leadership in clinical operations and team coordination. Strong focus on collaborative teamwork and adaptive problem-solving to meet evolving needs. Known for effective resource management, strategic planning, and fostering positive work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Chief Operations Officer
Wisconsin Community Veterinary Center
Madison, WI
03.2025 - Current
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Member of the non-profit organization Board of Directors
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Supported business growth through strategic planning and process development.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Championed sustainable business practices to reduce the company''s environmental impact.
Practice Manager
Encore Veterinary Group, Petcare Animal Hospital
Madison, WI
01.2024 - 03.2025
- Partnership with Medical Director
- Employee relations and HR human resources, including staffing, scheduling; employee benefits, conflict resolution
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Finances - Budgeting, accounts payable and accounts receivable, payroll, purchasing, client account management, payment plans, collections, cash flow management
- Training: Providing tools and resources for staff, job-specific training, cross training, continuing education programs
- Technology: implementing and maintaining software programs, POS system (Avimark Shepherd, Impromed,)
- Record keeping, confidentiality, and compliance: Patient medical records; client records; employee records, controlled substance logs and compliance; safety, labor, and employment laws
- Marketing: Social media campaigns, advertising, website maintenance, community involvement. I do all social media management for the company.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
Enrollment Representative
Agrace Hospicecare
Fitchburg, WI
08.2021 - 01.2023
- Assisted patients in achieving their end-of-life goals through personalized interventions and compassionate communication techniques.
- Developed strong relationships with healthcare providers, increasing referral rates for hospice services.
- Educated families on hospice services and provided emotional support throughout the entire process.
- Implemented continuous quality improvement initiatives aimed at enhancing overall service delivery within the organization.
- Improved patient satisfaction by developing individualized care plans tailored to their unique needs.
Clinical Practice Manager
Sondel Family Veterinary Clinic
Madison, WI
02.2006 - 08.2021
- Optimized clinic operations for improved patient care and staff efficiency through regular evaluations and updates.
- Implemented new clinical software systems to improve medical record management and enhance data-driven decision-making capabilities.
- Improved employee morale through consistent recognition of individual accomplishments, fostering a positive work culture within the clinic.
- Conducted regular staff meetings, ensuring clear communication channels across all team members within the organization.
- Evaluated the effectiveness of clinical programs and services, implementing necessary changes to maximize their impact on overall patient care.
- Increased staff retention by creating a supportive work atmosphere and providing opportunities for professional growth.
Education
Associates Degree - Veterinary Assisting in Veterinary Medicine
Penn Foster
Skills
- Primary Care Experience
- Hospice Care
- Practice Management
- Hospital Experience
- Employee relations
- Epic
- Healthcare Management
- Medical Records
- Medical Scheduling
- ImproMed Experience
- Medical Office Experience
- Recruiting
- Employee Orientation
- Triage
- Accounts Receivable
- Veterinary Emergency experience
- Performance Management
- Human Resources
- Profitability improvement
- Operations management
- Staff development
- Crisis management
- Organizational development
Additional Information
Hard-working, Motivated, Honest and Trustworthy, Dedicated, Prides self on being an equal-opportunity manager
Groups
VHMA, 01/01/24, Present
Willing To Relocate
Madison, WI
Personal Information
Authorized To Work: US for any employer
Certification
- CPBS - Canna (Certified Pet Bereavement Specialist)
- BLS certified - Veterinary
- Notary Public
- Currently enrolled in 18 college credits to earn CVPM certification
Timeline
Chief Operations Officer
Wisconsin Community Veterinary Center
03.2025 - Current
Practice Manager
Encore Veterinary Group, Petcare Animal Hospital
01.2024 - 03.2025
Enrollment Representative
Agrace Hospicecare
08.2021 - 01.2023
Clinical Practice Manager
Sondel Family Veterinary Clinic
02.2006 - 08.2021
Associates Degree - Veterinary Assisting in Veterinary Medicine
Penn Foster