Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
AssistantManager

Jen Holloway

Nashville,TN

Summary

Talented Senior Manager highly effective at building partnerships between different areas to maximize team efficacy and achieve goals. Focused on continuous business and process improvement. Thought leader who drives innovation, manages change and develops talent to foster successful teams and achieve business objectives.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Manager

Comcast
Virtual
10.2020 - Current
  • Drive results by identifying process opportunities, creating strategic initiatives, fostering innovation, engaging change management strategies, developing talent, and leveraging internal and external partnerships with business units and national executive teams
  • Focus on identifying and responding to unique challenges of newly virtual and remote team members
  • Develop remote-centric tools, processes, and plans to support operational target execution in virtual environment
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives
  • Create comprehensive communications strategies and oversee execution efforts in communications and employee experience for virtual customer care organization
  • Author content for senior leadership team to convey business objectives and organizational impacts while maintaining accessible communications style and authenticity of voice

Manager

Comcast
Virtual
04.2016 - 10.2020
  • Virtual, Based in the United States
  • Managed employee communication experience by leveraging multi-platform channels to deliver messaging to frontline employees and leaders across the region and division
  • Led deployment of virtual customer care teams focusing on experiential gains for employees and quality and performance gains for the business (unification of existing teams and deployment of 6 call center locations/over 1,000 employees)
  • Developed processes and strategy to hire and train employees in a 100% virtual environment in partnership with senior leaders of partner organizations
  • Project owner, developing and executing strategy to deploy more than 10,000 employees to work from home as part of our organizational COVID-19 rapid response plan
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.

Executive Support

Comcast Corporations
10.2007 - 04.2016
  • Provided dedicated support to the Regional Vice President of Customer Care for Tennessee, North Georgia, and Northern Alabama, and Mississippi
  • Page 2 of 4
  • Administered high level ad hoc support for additional Regional and Senior
  • Vice Presidents and Site Leaders
  • Planned and coordinated semi-annual regional leadership summits
  • Created presentations for division-wide use, obtaining reporting and data from multiple lines of business and authoring supplemental content
  • KEY ACHIEVEMENTS
  • Responsible for employee engagement budget in excess of $350k per year
  • Created communications and engagement plans for use at regional and divisional levels
  • Reduced accommodation costs by up to 50% by negotiating preferred rates directly with hotels
  • Created logistical blueprint for administrative deployment of a national initiative
  • Fostered Comcast success through managing communication channels and creating content for employees across the region.

Administrative Assistant

01.2005 - 01.2007
  • Supported two senior vice presidents and four vice presidents, providing superior client service while maintaining the highest levels of confidentiality in all administrative functions
  • Developed written content including client dossiers, and monthly shareholder reports

Independent Contractor, Relationship Manager

01.2003 - 01.2006
  • As a notary public, I provided on-site mortgage closing services for companies engaged in re-financing of consumer residential mortgage loans
  • I provided services for a number of mortgage and title companies in Middle Tennessee
  • Enhanced sales process through client relationship management and expertly guiding clients through the closing process
  • Reviewed loan documentation to ensure all appropriate documents were present in loan packages
  • Compiled borrower documentation, including any necessary documents with completed, signed loan packages, returning them back to lenders
  • Provided consumer education on loan terms, and clarification of lending language included in documents Page 3 of 4
  • Cendant Travel

Training Facilitator

Cendant
Nashville, Tennessee
01.2001 - 01.2004
  • Authored high-efficacy training curricula for technical and soft skills training
  • Expertly facilitated training in all facets of domestic and international travel for both new and tenured agents
  • Content author and facilitator for national booking tool transformation project
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
  • Assessed skill gaps for employees in reservations department and developed training courses to meet identified needs.

Education

MBA -

University of Arizona Global Campus
Chandler, AZ
2023

Bachelor of Science - Business Administration

Bethel University, College of Professional Studies
McKenzie, TN
2020

Skills

  • Top Skills
  • Thought Leadership
  • Design Thinking
  • Identifying Process Gaps & Solutions
  • Talent Management
  • Analytical Skills
  • Authoring Training Curricula
  • Data-Driven Decision-Making
  • Employee Coaching & Motivation
  • Cross-Functional Team Leadership
  • Influencing & Negotiating
  • Communications Strategy & Presentation

Certification

  • Certified Coach, The Birkman Method
  • PROSCI Change Management Practitioner

Additional Information

  • Honors-Awards National Circle of Success Finalist - Innovation in Employee Experience Pioneer Award Leadership Development | Employee Satisfaction Nashville

Timeline

Senior Manager

Comcast
10.2020 - Current

Manager

Comcast
04.2016 - 10.2020

Executive Support

Comcast Corporations
10.2007 - 04.2016

Administrative Assistant

01.2005 - 01.2007

Independent Contractor, Relationship Manager

01.2003 - 01.2006

Training Facilitator

Cendant
01.2001 - 01.2004

MBA -

University of Arizona Global Campus

Bachelor of Science - Business Administration

Bethel University, College of Professional Studies

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