Jen Kapetanakos
Weymouth,MA
Summary
Customer oriented bartender and waitstaff server with exceptional interpersonal skills focused on guest satisfaction. Dependable and driven leader with an independent approach to handling high-volume customer needs. Enthusiastic relationship-builder and multitasker always ready to support team needs. Over 10 years of experience in delivering excellent service and cultivating loyal clientele.
Overview
7
7
years of professional experience
Work History
Bartender/Waitstaff
Hancock Tavern
Quincy, MA
06.2021 - Current
- Promoted positive atmosphere in a fast paced environment and went above and beyond to guarantee each customer received exceptional service .
- Tips Certified, checked identification for minimum age for sale of alcoholic beverages. Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Worked with Toast POS system to place orders, manage bills and run reports.
- Kept bar presentable and well-stocked to meet customer needs.
- Assisted servers and customers with specialty drinks orders by preparing on-demand items without delay.
- Rectified customer complaints to full satisfaction , promoting brand loyalty and maximizing repeat business.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food and drink preparation as directed while following instructions to meet specific dietary needs.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep bar area and dining room work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Function Waitstaff/Bartender
Common Market Restaurants
Quincy, MA
11.2015 - 09.2021
- Managed event logistics and operations during the event to ensure customer expectations.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Welcomed guests and directed each person to desired party, room or activity.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Supervised restocking of buffet for functions to include any customer request.
Education
Fashion Merchandising
Newbury College
Brookline, MASkills
- Positive attitude
- Hospitality Service
- Highly reliable
- Dedicated
- Team Player
- Multitask
Timeline
Bartender/Waitstaff
Hancock Tavern
06.2021 - Current
Function Waitstaff/Bartender
Common Market Restaurants
11.2015 - 09.2021
Fashion Merchandising
Newbury College
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