Jen Koelling
Kaysville,UT
Summary
Patient-focused individual with a talent for delivering exceptional service, improving patient satisfaction, and driving positive outcomes. Strong interpersonal skills and ability to effectively address concerns. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Intermountain Health
Ogden, UT
08.2023 - Current
- Promoted superior care standards by nurturing professional relationships.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Verified documentation meticulously to prevent crucial errors in care delivery and service payments.
- Managed a heavy influx of calls, delivering outstanding assistance to patients and families.
Nutrition Service Worker
Intermountain Health
Ogden, UT
08.2022 - 08.2023
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Ordered necessary supplies to maintain department efficiency.
- Addressed and mitigated service-related issues effectively.
Shift Leader
Beans And Brews
Ogden, UT
08.2021 - 06.2022
- Guided new staff through standard shift responsibilities.
- Supervised and led employees to maintain productivity and customer service levels.
- Fostered a collaborative environment among team members and management.
International Missionary
Church Of Jesus Christ Of Latter Day Saints
Auckland, NZ
10.2019 - 03.2020
- Designed educational materials such as pamphlets and brochures promoting international mission activities.
- Met and built relationships with local leaders to boost integration in community and goal achievement.
- Conducted outreach activities such as door-to-door visits, street preaching, and distributing religious literature.
Waste Management Receptionist
North Ogden City
Ogden, Utah
09.2019 - 10.2019
- Greeted visitors and provided them with assistance.
- Ensured orderliness of waste management.
- Executed verification of fees and procedures meticulously.
Nanny
Private Household(s)
Tucson, AZ
09.2016 - 09.2019
- Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
- Performed light housekeeping duties related to childcare, such as laundry, or meal preparation.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
Nanny/Chauffeur
Private Household
Tucson, AZ
02.2018 - 05.2018
- Transported children to school, extracurricular activities, and appointments when needed.
- Organized educational games and materials to encourage learning in a fun way.
- Instructed the children in proper behavior, manners, health habits.
Education
GED -
Homeschool
05-2017
Some College (No Degree) - Psychology - In Progress
Colorado Technical University
OnlineSkills
- Medical billing and coding
- Electronic health records management
- Customer service
- Patient data collection
- Scheduling appointments
- HIPAA compliance
- Medical terminology
- Active listening
- Conflict resolution
Timeline
Patient Service Representative
Intermountain Health
08.2023 - Current
Nutrition Service Worker
Intermountain Health
08.2022 - 08.2023
Shift Leader
Beans And Brews
08.2021 - 06.2022
International Missionary
Church Of Jesus Christ Of Latter Day Saints
10.2019 - 03.2020
Waste Management Receptionist
North Ogden City
09.2019 - 10.2019
Nanny/Chauffeur
Private Household
02.2018 - 05.2018
Nanny
Private Household(s)
09.2016 - 09.2019
GED -
Homeschool
Some College (No Degree) - Psychology - In Progress
Colorado Technical University