Jen Kuzara

Marketing and operations leader for a boutique advertising agency servicing clients across multiple industries including: mobility, professional services, healthcare, non-profit, and education. Areas of focus include:

• Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
• Coordinated activities between creative, marketing, and production teams to ensure successful completion of projects.
• Analyzed financial data to make informed decisions on cost savings initiatives.
• Created policies and procedures for improved workflow processes.
• Partnered with clients and internal team to ensure their business objectives and sales goals were achieved.
• Vetted office space options, planned and led relocation to a new facility.
• Conceptualized, built, and implemented a new project management tool resulting in increased effectiveness and productivity.

Trusted advisor to both the internal team and the clients at a small, privately held, fast-paced advertising agency. Managed projects, resources, technology, and vendors to ensure client satisfaction and revenue growth. Key responsibilities included:

• Created policies and procedures for improved workflow processes.
• Provided guidance to team members throughout the project lifecycle.
• Identified potential risks associated with projects and developed mitigation strategies.
• Served as a liaison between internal teams, external partners, and clients.
• Coordinated resources across multiple departments for efficient workflow management.
• Negotiated terms and conditions with suppliers and vendors.
• Worked with management team to establish marketing strategies.

Client liaison and team integrator with tier II automotive clients on digital projects and initiatives. Project managed special projects and coordinated efforts with partners and vendors.

• Developed and maintained project plans, timelines, and budgets.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Compiled reports summarizing progress made on projects for review by executive leadership team.
• Developed and maintained relationships with clients to understand their needs and provide solutions.

A boutique creative agency focused on bringing clients custom tailored solutions in the auto, fashion, and senior living categories. Projects included traditional, digital, and social campaigns at varying levels of complexity.

• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Conducted regular meetings with clients to review performance metrics, progress, and future goals.
• Proactively identified areas of improvement within assigned accounts' operations.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.

Developed and maintained client relationships by demonstrating knowledge and expertise and providing solutions for technical and service challenges. Recognized for being a creative problem solver and consistently exceeding client expectations.

Managed all aspects of box office operations including staffing, scheduling, work flow, budgeting and reporting. Evaluated individual and team business performance and identified opportunities for improvement. Mediated conflicts between employees and facilitated effective resolutions to disputes. Coordinated events

Held three different positions including Program Compliance Specialist, Program Manager, and Account Executive. As a compliance specialist on the experiential marketing team I provided coordination and assistance to Program Managers and developed processes to ensure the smooth execution of tours. Upon promotion to Program Manager in March 2010 I focused on the launch of Chevy's North Central Tour and Starkey Heating Innovation Tour. Secured site locations, managed logistics, represented client needs and supervised events with leadership and quality execution. Hired back for a three month assignment in 2012 as an Account Executive managing a critical client account and acting as a liaison to the creative team presenting their work.