Jen Laforce
Norwalk,CT
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Hair Salon Assistant
Platinum Imagery
Brooklyn, NY
07.2008 - 12.2018
- Followed safety protocols while performing tasks in the salon.
- Suggested additional services that would benefit the customer's needs.
- Greeted customers and provided excellent customer service.
- Assisted stylists in shampooing, conditioning, cutting, coloring and styling hair.
- Cleaned and sanitized all salon tools and equipment.
- Organized the salon by tidying up shelves and displays.
- Prepared color formulas as directed by stylists.
- Maintained a clean work environment throughout the day.
- Performed basic receptionist duties such as answering phones and taking messages.
- Stocked shelves with new products when needed.
- Assisted with sweeping up hair and wiping down stations to keep salon clean and sanitary.
- Checked in customers for appointments and notified stylists of clients' arrival.
- Processed payments, took appointments and assisted with management of flow of patron visits when needed.
- Maintained clean and organized salon environment, adhering to hygiene standards.
- Assisted with the setup and maintenance of salon equipment.
- Conducted regular stock checks and reported any discrepancies.
- Assisted with shampooing and conditioning treatments, ensuring client comfort.
- Assisted stylists during hair cutting, coloring, and styling sessions.
- Handled phone calls and inquiries, providing information on salon services.
- Greeted clients upon arrival, providing exceptional customer service.
- Conducted basic hair treatments, including deep conditioning and scalp massages.
- Performed daily salon opening and closing procedures.
- Sanitized tools, followed safety standards and kept salon clean and safe.
- Shampooed, conditioned and rinsed clients' hair.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Responded to customer inquiries by phone, email, and in person.
- Shampooed, conditioned and dried hair and scalp or hairpieces.
- Bleached, dyed or tinted hair using applicator or brush.
Education
High School Diploma -
Entrepot Secondary School
St. Lucia07-2004
Skills
- Appointment Scheduling
- Sales and Upselling
- Building client relationships
- Superb sales abilities
- Hair washing
- Health and Safety Regulations
- Trained in hair coloring
- Cleanliness and sanitation
- Professional Appearance
- Shampooing and Conditioning
- Excellent customer service
Timeline
Hair Salon Assistant
Platinum Imagery
07.2008 - 12.2018
High School Diploma -
Entrepot Secondary School