Jen Mauriello
Madison,WI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and years of experience within the Biopharmaceutical industry to make sound judgments that positively impact company success.
Overview
6
6
years of professional experience
Work History
Manager, Clinical Lab Scientist
Thermo Fisher Scientific, PPD
Madison, WI
10.2023 - Current
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maximized performance by monitoring daily activities (KPI’s) and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives (PPI) and resource management.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Leveraged data and analytics to make informed quality decisions (Change controls, Quality Records, Investigations (OOT/OOS), CAPAs)
- Collaborated with lab supervisors and senior lab staff regarding phase appropriate scope method establishment studies (ie. Development, feasibility, method validation, qualification, transfer and gap assessments) based on regulatory guidelines and internal SOP.
Group Leader (Supervisor), Clinical Lab Scientist
Thermo Fisher Scientific, PPD
Madison, WI
04.2021 - 10.2024
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
- Delegated tasks strategically, scheduled laboratory testing (release/stability and method establishment work) and monitored progress for timely completion.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Managed complex projects alongside team members and client to successful completion, ensuring alignment with organizational goals and deadlines.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Assoc Research Scientist Technical Project Manager
PPD
Madison, WI
01.2019 - 04.2021
- Conducted root cause analysis to enhance quality and laboratory processes through quality records and investigations.
- Evaluated test results for completeness and accuracy
- Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
- Oversaw method development and method validation, qualification, transfer studies across departments.
- Performed Biopharmaceutical testing on various biologics (ie. Monoclonal antibodies and Oligionucleiotides)
- Mentored junior scientists on biopharmaceutical testing and instrumentation troubleshooting.
- Established clear lines of communication between internal and external stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
Education
Master Of Science (MS) - Advanced Biology
Georgian Court University
Lakewood, NJ05.2011
Bachelor Of Science - Biology; Minor Chemistry
Felician University
Lodi, NJ05.2007
Skills
- Team Leadership
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Verbal and written communication
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Performance Management
- Staff Development
- Cross-Functional Teamwork
- Schedule Preparation
- Workforce Management
- Performance Evaluations
- Key Performance Indicators
- Business Development
- Contract Management
Timeline
Manager, Clinical Lab Scientist
Thermo Fisher Scientific, PPD
10.2023 - Current
Group Leader (Supervisor), Clinical Lab Scientist
Thermo Fisher Scientific, PPD
04.2021 - 10.2024
Assoc Research Scientist Technical Project Manager
PPD
01.2019 - 04.2021
Master Of Science (MS) - Advanced Biology
Georgian Court University
Bachelor Of Science - Biology; Minor Chemistry
Felician University