Jen McCumber
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
General Manager
Bayway Chrysler Dodge Jeep Ram
10.2021 - Current
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share in both 2022 and 2023.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Consistently a top dealer for turn rate in the Southwest Business Center
- Trained new employees on proper protocols and customer service standards. In 2022 and 2023, the store hit the top tier for manufacturer in CSI and SSI every month. The dealership ranked #1 in the nation in CSI for 2023.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
General Sales Manager
Bayshore CDJR (Bayway Auto Group)
08.2020 - 10.2021
- Increased new car volume from approx 50 per month to 150 and used car volume from 70 to 130.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Expanded market share with proactive prospecting and lead generation efforts to identify new business opportunities.
Finance Manager
Mac Haik Chevrolet
12.2018 - 08.2020
- Top producing finance manager in the company running over 3000 PVR while contracting a minimum of 100 deals per month up to 200 while maintaining a clean CIT under 7 days
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
Finance Director and New Car Sales Manager
Westside Chevrolet
11.2013 - 12.2018
Finance Manager
Mac Haik Chevrolet
11.2007 - 11.2013
Aftermarket Manager/Finance Manager
Helfman Dodge Chrysler Jeep Ram Fiat
08.2006 - 11.2007
New Car Sales
Avondale Auto Group
01.2001 - 08.2006
Education
No Degree - Global Business
Arizona State University
Tempe, AZFinance
American Financial
The Woodlands, TX2008
High School Diploma -
Mountain Ridge High School
Glendale, AZ2003
Skills
- Leadership and Team Building
- Staff Development
- Consistently Meet Goals
- Team Training and Development
- Sales Expertise
- Operations Management
- Inventory Control
- Budget Allocation
- Team Leadership
- Efficient Multi-Tasker
- Recruitment
- Motivation
- Customer Retention
- Expense Control
- Troubleshooting Expertise
- Deadline-Oriented
References
References available upon request.
Timeline
General Manager
Bayway Chrysler Dodge Jeep Ram
10.2021 - Current
General Sales Manager
Bayshore CDJR (Bayway Auto Group)
08.2020 - 10.2021
Finance Manager
Mac Haik Chevrolet
12.2018 - 08.2020
Finance Director and New Car Sales Manager
Westside Chevrolet
11.2013 - 12.2018
Finance Manager
Mac Haik Chevrolet
11.2007 - 11.2013
Aftermarket Manager/Finance Manager
Helfman Dodge Chrysler Jeep Ram Fiat
08.2006 - 11.2007
New Car Sales
Avondale Auto Group
01.2001 - 08.2006
No Degree - Global Business
Arizona State University
Finance
American Financial
High School Diploma -
Mountain Ridge High School
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