Jen McMillan
Tulsa,OK
Summary
With 20+ years of customer service experience, 10 years experience in Human Resources/Recruiting and employee Management, and 5+ years experience in an administrative capacity, I have a proven track record of increasing productivity through effective communication and streamlining office procedures. I excel in managing multiple projects in a time-sensitive environment while keeping a keen attention to detail. Additionally, I have a superior ability to create and develop strong client relationships.
Overview
24
24
years of professional experience
20
20
Customer Service
10
10
Human Resources and Employee Management
5
5
Administrative Assistant
Work History
Administrative Assistant
KAST Construction
Tulsa, Oklahoma
01.2020 - Current
- Provide administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on management’s behalf
- Act as point of contact between management and internal/external clients
- Retrieve information as requested from records, email, minutes, and other related documents; prepares written summaries of data as needed
- Prepare communications, such as memos, emails, invoices, reports and other correspondence
- Set up appointments, schedule meetings, distribute reports and manage correspondence between office and external bodies
- Monitor and order office supplies; research advantageous deals with other office supply vendors
- Identify opportunities to improve business’ policies or objectives
- Update and maintain office policies and procedures
- Maintain and update company contact lists
- Prepare and distribute numerous ad hoc and scheduled reports
Store Manager
Sharpe's Department Store
Tulsa, Oklahoma
02.2018 - 01.2020
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store inventory levels and made key decisions regarding inventory control
- Created and analyzed inventory and sales reporting
- Used data to record sales figures to forecast future inventory levels
- Interviewed potential candidates, made hiring decisions
- Developed and conducted employee performance reviews
- Merchandised new product to create branded visual floor sets
Credit Analyst
Direct Energy
Tulsa, Oklahoma
01.2015 - 06.2017
- Analyzed customer data such as financial reporting to determine level of risk involved for extending credit.
- Made decisions and recommendations about extending lines of credit.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Determined credit worthiness of potential customers; communicated decisions regarding credit terms
- Accurately documented agreed upon credit and promise to pay terms
- Handled high volume calls and emails regarding account payment status
- Created and analyzed numerous daily, weekly and monthly reports utilizing Excel and SQL
- Determined when seriously delinquent accounts should be forwarded to collection department
Fulfillment Analyst
Direct Energy
Tulsa, Oklahoma
04.2013 - 01.2015
- Worked with corporate legal department to create and update numerous customer facing documents ensuring complete accuracy
- As necessary, reviewed and updated legal documents within Correspondence Center
- Created all legal documents for residential and small commercial sales representatives
- Maintained internal email boxes including US North Fulfillment Department, resolving requests in a timely manner
- Responsible for creation and maintenance of web promotions
- Utilization of programs including Word, Excel, PowerPoint, Adobe products
On-Site Staffing Manager
Kelly Services
Tulsa, Oklahoma
01.2010 - 03.2012
- Targeted recruiting, screening, hiring, training, orientation, problem resolution and employee relation management
- Received and filled orders, managed order lifecycle, resolved problems, monitored contract compliance and reporting, and conducted business reviews
- Provided customers with dedicated on-site management of their temporary workforce
- Developed and maintained customer relationship and temporary employees by providing best-in-class service
- Served as escalation point for service issues; responsible for proactive problem resolution
- Business development, monitored/ensured contract/agreement compliance, and development and presentation of business reviews
- Constant focus on Kelly's profitability in order to achieve targeted contribution for customer
Recruiter/Human Source Representative
Dish Network
Tulsa, Oklahoma
05.2008 - 01.2010
- Responsible for providing world-class scouting and staffing services for DISH Network
- Leveraged online recruiting resources and in-house Applicant Tracking System (ATS) to identify and recruit very best candidates
- Performed full lifecycle recruiting and maintained excellent relations with hiring managers, candidates, agencies, associations
- Organized, lead and documented post-interview debrief/feedback with interview teams and candidates
- Maintained accurate and well-ordered documentation on all candidates, searches, hiring manager interactions, and other recruiting activities to ensure safe and thorough audit if required.
- Served as member of on-boarding team to welcome and follow-up with new hires 30/60/90 days after hire
- Assisted in management and coordination of unemployment hearings
- Assisted in research, investigation and management of workers’ compensation claims
- Developed and implemented methods of employee retention.
Senior Staffing Supervisor/Branch Manager
Kelly Services
Lawton, Oklahoma
05.2000 - 05.2008
- Responsible for taking and filling orders, managing order life-cycle, resolving problems and developing business through customer service calls and proactively marketing candidates
- Managed day-to-day operations of Lawton branch taking on leadership role, providing guidance and instruction and building relationships with key customers
- Analyzed branch recruiting needs, developed recruiting strategy; assisted in managing recruiting budget, analyzing results
- Monitored and analyzed employee turnover/absenteeism taking appropriate action, conducted performance reviews, solicited employee feedback, investigated customer complaints taking appropriate action by coaching/counseling and conducting exit interviews
- Identify business opportunities by conducting skill alerts, quoting profitable pricing, maximizing direct hire fee income
- Developed effective methods to maximize employee retention including referral bonuses, employee recognition programs and gathering feedback from exit interview to understand and rectify potential problems or challenges
Education
University of Oklahoma
Norman, OK08.1999
Fairfield University
Fairfield, CT08.1992
Skills
- 20 years experience in CUSTOMER SERVICE/OFFICE ADMINISTRATION
- 12 years experience in HUMAN RESOURCES AND RECRUITING
- 12 years experience in EMPLOYEE MANAGMENT
- Computer skills: All MS Office programs, SQL, Adobe products, several Human Resource applications
- Strong organizational, time management and communication skills
- Excellent analytical and decision-making capability
- Flexible, adaptable and innovative with the ability to prioritize in a fast paced, time-critical environment
- Process Optimization
- Travel Administration
- Report Analysis
- Cash Deposit Preparation
- Workers' Compensation Knowledge
- Compensation and Benefits
- Process optimization
- Spreadsheet management
- Report Development
- Office management
- Policy and procedure modification
- Contract agreement preparation
- Statistical data gathering
- Documentation and reporting
- Letter preparation
- Compensation and benefits
- Presentation design
- Travel coordination
- Performance improvement
- Administrative support
- Staff Management
- 20 years experience in CUSTOMER SERVICE/OFFICE ADMINISTRATION
- 20 years experience in CUSTOMER SERVICE/OFFICE ADMINISTRATION
- 20 years experience in CUSTOMER SERVICE/OFFICE ADMINISTRATION
- 20 years experience in CUSTOMER SERVICE/OFFICE ADMINISTRATION
- Workers' compensation
- Employee training and development
- Human resource laws
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administrative Assistant
KAST Construction
01.2020 - Current
Store Manager
Sharpe's Department Store
02.2018 - 01.2020
Credit Analyst
Direct Energy
01.2015 - 06.2017
Fulfillment Analyst
Direct Energy
04.2013 - 01.2015
On-Site Staffing Manager
Kelly Services
01.2010 - 03.2012
Recruiter/Human Source Representative
Dish Network
05.2008 - 01.2010
Senior Staffing Supervisor/Branch Manager
Kelly Services
05.2000 - 05.2008
University of Oklahoma
Fairfield University
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