JEN MICK
Winter Park,FL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Account Manager
Serve Energy
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed up to 150 diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Developed strong candidate pipelines by leveraging social media, job boards, and networking events.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Managed scheduling of new hire training sessions, maximizing efficiency across multiple departments.
- Contributed to overall employee engagement by fostering an inclusive environment during the onboarding phase.
Fun Expert
Carnival Cruise Lines
06.2022 - 09.2023
- Enhanced guest experiences by creating and implementing engaging entertainment options for diverse age groups.
- Boosted customer satisfaction ratings by consistently maintaining a positive, energetic, and professional demeanor.
- Collaborated with event planners to customize activities for specific client needs and preferences.
- Managed multiple events simultaneously, ensuring timely setup, execution, and clean-up for seamless transitions between bookings.
- Provided superior customer service by addressing concerns promptly and professionally, resolving issues before they escalated.
- Streamlined booking processes for increased productivity and accuracy in reservation management.
Learning and Development Coordinator
Trulieve
06.2021 - 06.2022
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for 30-40 new hires in a class, resulting in decreased time to productivity.
- Collaborated with cross-functional teams to identify skill gaps and design targeted training initiatives.
- Designed e-learning modules for remote employees, increasing accessibility and flexibility of learning resources.
- Facilitated engaging workshops and seminars, promoting a culture of continuous learning within the organization.
- Ensured positive onboarding experience by addressing any concerns or issues promptly and effectively.
- Collaborated with HR managers to gather feedback and continuously improve onboarding process.
- Managed scheduling of new hire training sessions, maximizing efficiency across multiple departments.
Fleet Service Lead Agent
American Airlines
01.2014 - 05.2022
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Skills
- Business Development
- E-Learning Design
- Onboarding Programs
- Account Management
- Team Training
- Issue Resolution
- Performance Evaluations
- Customer Service
- Schedule Management
- Talent management
Timeline
Account Manager
Serve Energy
10.2023 - Current
Fun Expert
Carnival Cruise Lines
06.2022 - 09.2023
Learning and Development Coordinator
Trulieve
06.2021 - 06.2022
Fleet Service Lead Agent
American Airlines
01.2014 - 05.2022