Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shea Delph

North Las Vegas,NV

Summary

Driven and motivated individual who strives to find a career that pushes past limits, challenges and helps grow. Seeking a long term career with a team that am proud to be part of. A passion for helping others and love to coach people to their best potential. A fast learner and easily adaptable and approachable. Results-driven accustomed to overseeing goals and objectives with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management.

Overview

7
7
years of professional experience

Work History

Area manager

Amazon
01.2020 - Current
  • Overseeing and managing selection and handling of orders. -Ensuring that products and/or merchandise are packed neatly and securely. -Ensuring that all warehouse operations are well-maintained and managed. -Loading and unloading Amazon merchandise trucks -Operating stock management tools such as forklift and so on -Ensuring that warehouse space is well-organized and managed -Driving trucks, vans, and/or cars with warehouse materials when required -Storing and managing data in inventory and logistic software programs.

Insurance Customer Service Representative

ODonnell Financial
01.2020 - 01.2022
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services, and company information.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Made 75 calls in 2 hours a day booking appointments for Insurance Consultant
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
  • Jennifer O'Donnell Reference 724-407-3815
  • Provided primary customer support to internal and external customers.

Shift Leader

Del Taco
01.2018 - 01.2020
  • Ensuring that work done is clean and consistent with guidelines. -Coordinating units on assigned shifts. -Coordinating and assigning duties to team members. -Supervising team members. -Ensuring that Occupational Safety & Health Act (OSHA) and company safety policies are met. -Maintaining required inventory levels.

Crew Training Manager

McDonalds
01.2017 - 01.2018
  • Conducting training sessions on food preparation, hygiene, customer service, and other topics -Monitoring employee attendance and workplace productivity -Assigning tasks and responsibilities to crew members. -Ensuring that all safety regulations in workplace. -Creating schedules for employees. -Providing coaching to employees who need improvement in their performance. -Assisting with hiring, training, and supervising staff members to ensure smooth operation of restaurants.

Education

High School Diploma -

Palo Verde High School
Las Vegas, NV
01.2018

Skills

  • Leadership
  • Coachable
  • Adaptable
  • Customer Service Expertise
  • Relationship Building and Management
  • Goals and Performance
  • Decision Making

Timeline

Insurance Customer Service Representative

ODonnell Financial
01.2020 - 01.2022

Area manager

Amazon
01.2020 - Current

Shift Leader

Del Taco
01.2018 - 01.2020

Crew Training Manager

McDonalds
01.2017 - 01.2018

High School Diploma -

Palo Verde High School

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Shea Delph