Jennifer Ollerton
Taylorsville,United States
Summary
Compassionate Case Manager experienced in Substance Abuse Treatment environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager
Valley Behavioral Health Sys
05.2023 - 12.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Provided education on financial literacy for patients to maintain healthy spending habits and build wealth.
Customer Service Specialist
Promptings LLC
01.2007 - 03.2023
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer inquiries and provided technical assistance over phone and through Chat and email.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Diagnosed and troubleshot hardware, software, and network issues.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
Education
Certificate - Medical Billing Insurance And Coding
Mountainwest College
West Valley City, UT08.2005
High School Diploma -
Cyprus High School
Magna, UT06.1998
Skills
- Patient Assessments
- Progress Evaluation
- Court Mandated Reporter
- Case Notes
- Client Empowerment
- Alcohol and Substance Abuse
- Microsoft Office
- Customer Data Confidentiality
- Valid Driver's License
- Problem Resolution
- Excellent Written and Oral Communication
Certification
- Certified Case Manager: Adult
- Certified Case Manager: Child
- CPR Certification
Timeline
Case Manager
Valley Behavioral Health Sys
05.2023 - 12.2023
Customer Service Specialist
Promptings LLC
01.2007 - 03.2023
Certificate - Medical Billing Insurance And Coding
Mountainwest College
High School Diploma -
Cyprus High School
- Certified Case Manager: Adult
- Certified Case Manager: Child
- CPR Certification
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