Jen Osborne
Aurora,IL
Summary
Accomplished Operations and Customer Service Manager with over a decade of experience at TD Tom Davies, a bespoke eyewear company specializing in custom-fit frames. Extensively trained in custom eyewear processes, skilled in managing day-to-day office operations, and effective in cultivating positive, long-term customer relationships.
Overview
12
12
years of professional experience
Work History
US Operations Manager
TD Tom Davies
09.2019 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Developed and implemented strategies to maximize customer satisfaction.
US Customer Service / Office Manager
TD Tom Davies
05.2012 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Ensured that all customer inquiries were answered promptly and professionally.
Education
ECC
Elgin, ILSkills
- Customer Service
- Inventory Management
- Bespoke Eyewear Training
- MS Office
- Problem-Solving
- Operations Management
- Management
- Inventory Control
Timeline
US Operations Manager
TD Tom Davies
09.2019 - Current
US Customer Service / Office Manager
TD Tom Davies
05.2012 - 09.2019
ECC
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