Maria Perez
Kissimmee
Summary
Dynamic business owner with a proven track record at Fantasy World Resort, excelling in customer service and relationship building. Expert in employee training and operational efficiency, enhancing guest satisfaction through tailored service. Committed to maintaining high standards and driving sustainable growth in fast-paced environments.
Professional with experience in business leadership and management, prepared for this role. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial oversight, and operational efficiency. Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Overview
18
18
years of professional experience
Work History
Business Owner
Jemika Cleaning Services
01.2019 - Current
- Managed daily operations, ensuring high standards of cleanliness and customer satisfaction.
- Developed and implemented efficient scheduling systems for staff and service delivery.
- Trained and mentored new employees on cleaning techniques and company procedures.
- Enhanced client relationships through effective communication and tailored service offerings.
- Oversaw financial planning, budgeting, and expense tracking for sustainable business growth.
Housekeeping Manager
Fantasy World Resort
05.2014 - 10.2019
- Conducted regular inspections to maintain compliance with health and safety regulations.
- Resolved guest complaints promptly, improving overall satisfaction ratings.
- Coordinated scheduling for housekeeping team, maximizing coverage during peak periods.
- Analyzed operational workflows, identifying opportunities for process improvements and increased productivity.
Housekeeping Supervisor
Wyndham
11.2012 - 05.2014
- Supervised daily housekeeping operations, ensuring compliance with cleanliness and safety standards.
- Trained and mentored team members on effective cleaning techniques and equipment use.
- Developed and implemented scheduling systems to optimize workforce efficiency.
- Conducted regular inspections to maintain high-quality service delivery and adherence to protocols.
- Collaborated with management to enhance operational processes, improving guest satisfaction ratings.
Housekeeping Room Attendant
The Fountains
02.2008 - 03.2012
- Maintained cleanliness and order in guest rooms to enhance overall guest satisfaction.
- Followed safety protocols while using cleaning chemicals and equipment efficiently.
- Assisted in restocking supplies and linens to ensure availability for daily operations.
- Collaborated with team members to meet housekeeping standards and timelines consistently.
- Reported maintenance issues promptly to maintain a safe environment for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
High School Diploma -
Clavijero
Mexico CityCounseling
MICAR CHRISTIAN UNIVERSITY
Kissimmee, FL06-2026
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Employee training
- Team collaboration and leadership
Languages
Spanish
Native or Bilingual
Timeline
Business Owner
Jemika Cleaning Services
01.2019 - Current
Housekeeping Manager
Fantasy World Resort
05.2014 - 10.2019
Housekeeping Supervisor
Wyndham
11.2012 - 05.2014
Housekeeping Room Attendant
The Fountains
02.2008 - 03.2012
High School Diploma -
Clavijero
Counseling
MICAR CHRISTIAN UNIVERSITY
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