Jen Storz
Newtown,PA
Summary
Experienced professional with over 25 years of diverse leadership in event coordination, program management, staff development, and education. Expertise in creating and implementing innovative programs, managing small and large teams, and achieving organizational goals. Proven ability to foster relationships, ensure operational excellence, and drive customer satisfaction in dynamic environments.
Overview
37
37
years of professional experience
Work History
Preschool Teacher
Washington Crossing Christian School
08.2003 - 07.2006
Hostess/Waitress
Various Restaurants
10.1987 - 07.2006
Office Manager
Fox Pool Management
01.2022 - 12.2024
- Oversee daily office activities to ensure efficiency and organization
- Manage office schedules, including meetings, deadlines, and team calendars
- Organize and maintain files, contracts, and employee records
- Handle correspondence, including email, phone, and in-person inquiries
- Assist in hiring, scheduling and onboarding over 500 employees per season, including background checks, certifications, and employment paperwork
- Coordinate training sessions, certifications, and continuing education
- Track staff performance and assist with conflict resolution
- Act as a liaison between the company, regional managers, and clients to address inquiries or concerns
- Maintain records of pool inspections, certifications, and safety logs
- Support safety audits and assist in implementing corrective measures when necessary
- Established streamlined procedures for document management for enhanced accessibility.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Event Coordinator & Winery Associate
Hopewell Valley Vineyards
09.2013 - 10.2021
- Manage event correspondence and client relationships, preparing accurate pricing projections and contracts
- Plan, execute, and oversee 75+ successful events annually, collaborating with vendors and clients
- Schedule live entertainment for 200+ music events annually and maintain calendars for various events
- Train, schedule, and manage a 20+ member staff for events, tasting rooms, and festivals
- Perform daily winery operations, ensuring smooth customer experiences and operational efficiency
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Aquatics Director
Newtown Athletic Club (NAC)
10.2017 - 10.2021
- Directed and supervised aquatic program activities to meet community needs and organizational objectives
- Managed daily operations of the aquatics program, ensuring efficient scheduling, staffing, and maintenance for optimal facility performance
- Developed and executed successful aquatics programs for diverse age groups, increasing community engagement and participation
- Established and expanded new program offerings in alignment with strategic plans
- Monitored staff performance and ensured certifications were up-to-date and compliant
- Oversaw daily pool operations, adhering to all state, local, and NAC health and safety regulations
- Assisted with marketing and distribution of program information to drive engagement and participation
- Prepared and managed budget and expenditures, exceeding fiscal objectives
- Increased revenue by $200,000 during employment tenure by identifying new business opportunities, maximizing pool usage efficiency and securing sponsorships.
- Evaluated program effectiveness using participant feedback surveys to make data-driven decisions on future programming adjustments or additions
- Fostered a positive work environment by cultivating open communication channels between staff members across various departments within the organization
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Managed facility renovation projects to improve overall aesthetic appeal and functionality of the aquatic center.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
Director of Children's Ministry
Washington Crossing Methodist Church
07.2006 - 07.2012
- Developed and implemented age appropriate curriculum and programming for Sunday School and mid-week programs
- Planned, organized and hosted weekend retreats and events for up to 250 attendees
- Recruited and trained a team of 100+ volunteers, ensuring alignment with the church's objectives and long-term goals
- Managed budgets and resources to support organizational development
First Grade Teacher
Morningside Academy
08.1996 - 05.2001
Education
Master of Science - Elementary Education
Nova Southeastern University
Fort Lauderdale, FL01.2001
Bachelor of Science -
Eastern Mennonite University
Harrisonburg, VA01.1996
Skills
- Budgeting & Financial Oversight
- Curriculum Development
- Customer Service & Relationship Building
- Event Planning & Coordination
- Marketing & Promotion Strategies
- Operational Leadership
- Program Development & Implementation
- Staff Recruitment, Training, & Management
Timeline
Office Manager
Fox Pool Management
01.2022 - 12.2024
Aquatics Director
Newtown Athletic Club (NAC)
10.2017 - 10.2021
Event Coordinator & Winery Associate
Hopewell Valley Vineyards
09.2013 - 10.2021
Director of Children's Ministry
Washington Crossing Methodist Church
07.2006 - 07.2012
Preschool Teacher
Washington Crossing Christian School
08.2003 - 07.2006
First Grade Teacher
Morningside Academy
08.1996 - 05.2001
Hostess/Waitress
Various Restaurants
10.1987 - 07.2006
Master of Science - Elementary Education
Nova Southeastern University
Bachelor of Science -
Eastern Mennonite University
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