Jen Sullivan
South Jordan,UT
Overview
20
20
years of professional experience
Work History
Patient Advocate Specialist
University Of Utah Health
09.2023 - 05.2024
- Advocating and servicing patients in gender health by scheduling appointments and triaging patients in multiple service fields such as obstetrics, gynecology, maternal fetal medicine, birthcare healthcare, family planning, reproductive endocrinology infertility, natural infertility, urology, men’s health and andrology.
- Patient triage consists of identifying various symptoms that need to be evaluated by a nurse. Scheduling patients entails managing multiple providers and their scheduling processes, preferences and details.
Admissions Coordinator Health Professions College
Western Governors University
07.2009 - 01.2023
- My job responsibilities entailed coordinating with various departments within the university to assist staff and students
- I coordinated with enrollment counselors to help students reach an admission decision for their specific program of interest by meeting their pre-requisites
- I helped students with their tuition obligations and any additional admission requirements needed in order to access and begin their Orientation as a new student
- I served as a point of contact and liaison between departments such as Financial Aid, Bursars, Military, Scholarships, Transcripts and Records departments
- I assist management with reports and processes through each enrollment cycle to assist new students to begin their programs and to track and report data for the Enrollment and Admissions department
- I managed and created Letters of Acceptance for students in our Health Professions college, and assisted with mentor assignments, program changes and completed important updates for students that required problem solving
- I also assisted in managing cohorts for our pre- licensure program by ensuring all selected students are clear to begin their program
Enrollment Counselor
Grand Canyon University
12.2008 - 07.2009
- I counseled, qualified and recruited prospective students interested in advancing their careers with programs in our College of Business & Liberal Arts
- I helped students with financing their education, ordering transcripts, and scheduling their first classes while ensuring they had a positive experience throughout the enrollment process.
Nutrition & Exercise Consultant
Total Health & Fitness
04.2007 - 08.2007
- I designed individualized nutrition plans and exercise programs and guided clients step-by-step to achieve their goals in health and fitness
- I assisted with weekly one-on-one professional assistance that involved proper food intake, cardio and resistance training, supplementation and weekly body composition measurements.
Personal Trainer
Lifetime Fitness
11.2005 - 06.2007
- I contacted members to schedule and perform fitness assessments while o ering and providing club services and personal training to help clients reach their goals
- I also held the positions of Front Desk Receptionist, Member Activities Coordinator and Personal Trainer simultaneously.
Compliance Officer/Payroll Assistant
Whitney Education Group
06.2005 - 06.2006
- I assisted the payroll manager by tracking and entering data for our marketing firm of 60 consultants
- I managed paperwork and data spreadsheets in a timely manner to meet corporate deadlines and handled compliance for student registration.
Administrative Assistant
Real Estate Investing Institute
04.2004 - 08.2004
- My job entailed running an office for a marketing firm of 30 real estate consultants
- I answered phones, directed calls, complied deals, registered students, processed shipments, filed paperwork, entered data, answered emails and managed a computer database for many different office operations.
Education
BS - Business Management
Wester Governors University
Salt Lake City, UTAS - Health & Exercise Science
Utah Career College
West Jordan, UT04.2007
Skills
- Active Listening
- Leadership
- Fast Learner
- Detail-Oriented
- Innovation
- Computer Proficient
- Problem Solving
- Teamwork
- Accuracy
Accomplishments
- I have successfully served students and staff in all college programs, including Information Technology, Business, Teachers and Health Professions and am an expert in all college program requirements
- I assisted in training many new hires on the admissions and clearing process and have served in many capacities in administrative duties which include triaging cases and work flow, managing processes such as sending and receiving important Admission documents, verifying RN licenses, running and managing reports, managing adds and drops and the New Student Process, as well as creating Letters of Acceptance and degree plans for students
- I have maintained a cleared percentage of 90% and above over a 24-month period
- I managed the admissions process for the Pre-licensure Nursing program for 3 years by coordinating daily with a team of enrollment counselors, managers and nursing directors.
- I maintained all student records and admission processes as well as served each incoming student one-on-one through weekly scheduled follow up appointments via phone until the student had met all admission requirements, tuition obligations, had completed Orientation and were successfully working with their mentor.
Certification
- Exceptional Employee Award 2015 In recognition for superior contributions in the areas of Teamwork, Commitment, Innovation, Quality, Organization, Attitude & Professionalism.
- Distinguished Service 2013 For distinguished service through innovations and collaborations in enrollment and admissions.
- Owl Pride Award 2015 For exhibiting the spirit of teamwork and collaboration over the past month. For someone who is always willing to help, has a positive attitude in every aspect of their work and really goes above and beyond to be a true team player.
Languages
French
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Patient Advocate Specialist
University Of Utah Health
09.2023 - 05.2024
Admissions Coordinator Health Professions College
Western Governors University
07.2009 - 01.2023
Enrollment Counselor
Grand Canyon University
12.2008 - 07.2009
Nutrition & Exercise Consultant
Total Health & Fitness
04.2007 - 08.2007
Personal Trainer
Lifetime Fitness
11.2005 - 06.2007
Compliance Officer/Payroll Assistant
Whitney Education Group
06.2005 - 06.2006
Administrative Assistant
Real Estate Investing Institute
04.2004 - 08.2004
BS - Business Management
Wester Governors University
AS - Health & Exercise Science
Utah Career College