JEN SWANSON

• Leads a high-performing team of professionals, fostering a culture of collaboration, accountability, and continuous professional development
• Acts as a strategic consultant to cross functional development teams, ensuring seamless planning, packaging and implementation of projects and programs across diverse retail store formats
• Drives end-to-end program strategy, from ideation through execution, by building detailed roadmaps, aligning priorities, and crafting actionable recommendations for senior leaders
• Bridges initiatives across departments by identifying connections, enhancing synergies, and ensuring integrated business-aligned execution
• Provides enterprise level support across North America, with direct responsibility for the Canadian business, tailoring strategies to regional needs while supporting broader organizational goals

6-month time limited special assignment. Was selected from a competitive applicant pool as the successful candidate.

• Led a high-stakes program, enterprise wide program focused on staffing & scheduling optimization, spanning backend workforce management systems down to customized headcount guidance for individual retail stores
• Managed end-to-end program delivery across ~10,000 retail locations, each operating 7 days per week, ~12 hours per day, with an average headcount of 18 employees per location
• Developed and executed the strategic roadmap, guided cross functional impementation, and ensured alignment with organizational goals and labor efficiency targets
• Drove executive communications, escalated key decisions, proactivley managed risk, and delivered significant cost savings through optimized staffing models
• Directed and developed a team of project and strategy managers, fostering engagement, capability growth, and ongoing professional development throughout assignment