Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Timeline
Generic
JEN TANNER

JEN TANNER

Spanish Fork,UT

Summary

Seasoned leader at Mountain America Credit Union, expert in problem solving and fostering employee engagement. Spearheaded the TMX Blueprint and the SPEAR model development, significantly enhancing operational excellence and the team member experience. Excels in project management and coaching, with a proven track record of driving impactful organizational change and stakeholder collaboration.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Director of Culture & Strategic Impact

Mountain America Credit Union
08.2021 - Current
  • Developed a comprehensive team member experience framework (TMX Blueprint). Enabling leaders to gain insights into desired individual experiences.
  • Leads the Belonging Council as co-chair, with authority over member selection and budget approvals.
  • Spearheads data research projects in accordance with organizational goals to enhance team member engagement.
  • Provides strategic support in change management initiatives for successful program launches.
  • Heads Knowledge Management team to enhance operational excellence and ensure regulatory compliance.
  • Collaborates with HR and training leaders to strategically plan annual departmental objectives.

AVP Internal Communications Operations

Mountain America Credit Union
03.2019 - 08.2021
  • Formed team to devise and implement strategies for fulfilling organizational communication needs.
  • Cultivated a team of communication professionals tailored to meet organizational objectives.
  • Implemented weighting process for analyzing and determining communication project priorities.
  • Led a project team to develop the SPEAR model for project planning, now implemented across the credit union.
  • Developed systems and partnerships to enhance cooperation between training team and internal communications.

AVP Knowledge Management

Mountain America Credit Union
11.2011 - 03.2019
  • Oversaw the development of an internal knowledge base, standardizing organizational procedures.
  • Standardized documentation of operating processes with stakeholders to enhance strategic development.
  • Directed monthly site engagement achieving more than 100,000 views and executing over 400 updates.
  • Enhance teamwork dynamics by encouraging development and progress for Knowledge Management Specialists.

Assistant Manager Training & Development

Mountain America Credit Union
10.2004 - 11.2011
  • Directed and mentored an eight-member team of training specialists conducting essential and professional development sessions.
  • Guided two assistant managers in acclimating to new departmental roles and responsibilities.
  • Delivered essential leadership and accountability courses.
  • Acted as main liaison for the Consumer and Home Equity team for class enhancements.
  • Developed FSR III training curriculum in partnership with Business Services.

Education

MBA -

Western Governor’s University
01.2017

B.S. - Business Administration

Utah Valley University
05.2001

Skills

  • Change management
  • Strategic planning
  • Project management
  • Problem solving
  • Employee engagement
  • Stakeholder management
  • Influencing skills
  • Collaboration
  • Training development
  • Coaching and mentoring
  • Procedure implementation
  • Process reviewing

Certification

  • Project Management Professional
  • Prosci Change Management Certified Practitioner

Leadership Experience

  • Leads the MACUFest planning team to provide an engaging team member celebration; Allowing leaders and team members to build relationships, and connect on a personal level.
  • MAC Building Move, Served as member of core team with senior leaders for new MAC building move; Led employee engagement events and activities in preparation of the move to the new building; Supported Facilities and IT in their schedule and processes to move employees and equipment to MAC.
  • Semi-annual Leadership Summit, Assisted as committee member in planning semi-annual leadership Summit events; Provided technical expertise in the mobile app, music and speaker slide decks for the event.
  • Corporate Manager Meetings, Partnered with Human Resources to plan and host corporate manager meetings for 6 years; Surveyed attendees to determine effective topics and activities for valuable information exchange and networking.
  • Company Operations Newsletter, Created a Keeping Current that ran from 05/05 to 10/15; Successfully collaborated with all operational teams in developing an administrative process for article submissions and publication; Edited weekly articles and supervised other training employees working on the newsletter.

Timeline

Director of Culture & Strategic Impact

Mountain America Credit Union
08.2021 - Current

AVP Internal Communications Operations

Mountain America Credit Union
03.2019 - 08.2021

AVP Knowledge Management

Mountain America Credit Union
11.2011 - 03.2019

Assistant Manager Training & Development

Mountain America Credit Union
10.2004 - 11.2011
  • Project Management Professional
  • Prosci Change Management Certified Practitioner

MBA -

Western Governor’s University

B.S. - Business Administration

Utah Valley University
JEN TANNER