Jennifer Thornburgh
Sandy,UT
Summary
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. I am highly driven and passionate about creating a motivating, high performance, encouraging culture. I have worked with all different sizes of companies and seen start to growth or big corporation.
Overview
13
13
years of professional experience
Work History
VP of Operations
BlytzPay
06.2023 - Current
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Established and directed successful creation of companies SOP's and KPI's.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted with our biggest customers to build connections, re-train and nurture relationships.
- Helped to established a plan around travel and departmental budgets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Director of Operations and Client Success
Prime Corporate Services
08.2020 - 05.2024
- Monitored budget and utilized operational resources. While undergoing major growth within the department and company.
- Worked collaboratively with all leaders within Prime to implement new procedures and action steps to improve efficiencies.
- Achieved high team goals through formalized training plans, coaching, and performance management.
- Oversaw day-to-day production activities in accordance with business objectives within 6 departments.
- Defined, implemented, and reworked operational policies and guidelines. Worked alongside the growth to be sure we were leveling up alongside the company.
- Analyzed business operations and implemented strategies to improve operational cohesiveness. With growth comes communication challenges, worked to bridge the gap cross departmentally.
- Collaborated with executives to develop and execute long-term hefty goals and objectives.
- Analyzed positive and negative customer feedback to identify areas for improvement to drive business success.
- Assisted in recruiting, hiring and training of team members.
Operations Manager
Raymond James
04.2017 - 08.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices. Utilizing my series licensing to help streamline processes to protect against risk.
- Performed due diligence and valuation processes.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Created SOP's and playbook within the business for all Financial advisors.
- Managed all current clients within the firm.
Manager, Jewelry and Men's Department
Nordstrom
06.2012 - 12.2016
- Maximized performance by monitoring and having accountability around daily activities and mentoring team members.
- Maintained a professional and encouraging environment for younger employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved floor design to attract new customers and promote business.
- Set aggressive targets for employees to drive company success and strengthen motivation. Maintaining my own aggressive sales targets in the process.
Education
Bachelor of Science - Psychology
University of Utah
Salt Lake City06-2019
Skills
- Success in creating and driving KPI's
- Highly effective team building and motivation
- Operations management
- Organizational development
- Cross-functional team leadership
- Workforce planning
- Executive-level support
- Performance improvement
- Business development
- Strategic planning
- Policy development
Software
Salesforce
Calendly
Zoom
Five9
Asana
SMS Magic
Timeline
VP of Operations
BlytzPay
06.2023 - Current
Director of Operations and Client Success
Prime Corporate Services
08.2020 - 05.2024
Operations Manager
Raymond James
04.2017 - 08.2020
Manager, Jewelry and Men's Department
Nordstrom
06.2012 - 12.2016
Bachelor of Science - Psychology
University of Utah
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