Jen Weiterman
West Bend,WI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Workers' Compensation Claims Adjuster
Acuity, A Mutual Insurance
Sheboygan, WI
10.2015 - Current
- Determined liability, compensability, and benefits due on each claim.
- Advised clients on best practices for minimizing exposure to future claims.
- Negotiated settlements with claimants, attorneys, and other parties involved in the claim process.
- Prepared detailed reports for review by senior management.
- Developed strategies to resolve disputes between employers and employees over workers' compensation claims.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Workers' Compensation Claims Adjuster
West Bend Mutual Insurance Company
West Bend, WI
06.2007 - 09.2015
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Advised employers regarding compliance with state laws governing workers' compensation insurance programs.
- Reviewed medical records, interviewed employers and claimants, analyzed wage loss calculations, and reviewed evidence for accuracy.
- Attended hearings before administrative agencies as necessary to represent the interests of the company or its clients.
- Collaborated with legal counsel in the preparation of documents related to litigation proceedings involving workers' compensation claims.
- Discussed current cases and issues in claim committee meetings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Unemployment Adjudicator
State of Wisconsin-Department of Workforce Development
Milwaukee, WI
03.1999 - 06.2007
- Investigated eligibility requirements for unemployment benefits.
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Conducted interviews with employers and claimants to collect relevant data for benefit determination purposes.
- Identified fraud cases through detailed examination of claimant's documents.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Receptionist
United States Senate
Milwaukee, WI
05.1997 - 03.1999
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Assisted with special projects assigned by management when required.
- Sorted incoming mail and directed to correct personnel each day.
Education
Bachelor of Arts - Political Science
Carthage College
Kenosha, WI05-1997
Skills
- Critical Thinking Abilities
- Settlement Negotiations
- Team Collaboration
- Relationship Building
- Public Speaking
- Team Training
Affiliations
- 2 years of service on the Community Based Slinger Softball Program. Included attending board meetings, collaborating on financial decisions, planing and executing yearly fundraising tournaments.
- President of the Kettle Moraine Insurance Professionals to promote networking, education and leadership opportunities within the industry.
- 2021 board member for the Wisconsin Workers Compensation Forum planning committee
Certification
- Successful completion of AIC, AIS, and CPCU classes
- Completed Certified Leadership program through the International Association of Insurance Professionals
Timeline
Senior Workers' Compensation Claims Adjuster
Acuity, A Mutual Insurance
10.2015 - Current
Workers' Compensation Claims Adjuster
West Bend Mutual Insurance Company
06.2007 - 09.2015
Unemployment Adjudicator
State of Wisconsin-Department of Workforce Development
03.1999 - 06.2007
Receptionist
United States Senate
05.1997 - 03.1999
Bachelor of Arts - Political Science
Carthage College
- Successful completion of AIC, AIS, and CPCU classes
- Completed Certified Leadership program through the International Association of Insurance Professionals
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